• Resolved appeltaartje

    (@appeltaartje)


    All pages on the website are loading under 500 ms, but when loading SureCart pages it seems that every time all payment methods are loading from another domain. I don’t know how but it feels like payment methods are inside an iframe or something else, and that frame is loading slow. It takes a few seconds to load. When the payment methods are finally visible, the visitors are gone. Here is a screenshot what all visitors see a few (3 to 10) seconds:

    PS. When contacting SureCart support I don’t get a response. Also after whitelisting the SureCart support mail address I don’t get responses. I don’t know why this is happening but I hope you can fix this issue.

Viewing 1 replies (of 1 total)
  • Plugin Support Ivan C.

    (@ivanbsf)

    Hello @appeltaartje

    We are sorry for the issue happened to you.

    Could you please let me know your ticket number? I will forward it to the developers immediately.

    That should not load so slowly; please provide all the info in the support ticket, and from there, we will be able to better investigate it and forward it to SureCart Developers.

    Best,

Viewing 1 replies (of 1 total)
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