Loading site in iOS, MAC OS causes error in video part.

  • Resolved DolZikoo

    (@narnal)


    7 years, 4 months ago

    There is a site main page created with ‘AVADA Theme> Fusion Slide’.
    ? – It looks good on Windows and Android.
    ? – When loading site in iOS, MAC OS, error occurs in video part.

    The Fusion Slide video extension used on the main page is .mp4.
    ? – The same problem occurs when playing on Youtube.

    ■ Service
    ? > Site
    ? > Spec.
    ?? – UBUNTO 16.04.1
    ?? – Nginx 1.10.3
    ?? – PHP 7.0.18
    ?? – WordPress 4.8.3
    ?? – AVADA 5.0.6

    Thnk you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Dear DolZikoo

    Thank you for reaching out to the support forums! I have taken a look at your problem and website mentioned with your question.

    I am currently viewing your website on MacOS and I don’t have any problem loading the video, it does taking some time for the video to load, but you can resolve that by using Jetpack plugin by WordPress.

    I’m hoping this will solve your problem. Don’t hesitate to reply if you need further assistance.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Please do not create duplicate topics, your new one has been archived.

    There is a site main page created with ‘AVADA Theme> Fusion Slide’.

    For pro or commercial product support please contact the author directly on their site.

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
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