Loading issues

  • Resolved vallinator

    (@vallinator)


    7 years, 6 months ago

    Hey guys,

    sadly, i have some issues while loading the plugin.
    Sometimes, when i load the site where the the plugin is used, all the descriptions of the areas, that i’ve created, show up, even if i didn’t click any of these areas. After refreshing the page, the problem doesn’t occur, but this can of course be a little bit irritating for some website visitors.

    Is there any possibility, to solve this issue?

    Thanks and best regards,

    Valentin.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Natalie MacLees

    (@nataliemac)

    Hello Valentin! Sorry to hear that you’re having problems. Can you please share a link to the page where you’re experiencing issues so we can take a look?

    Thread Starter vallinator

    (@vallinator)

    Hello Natalie,

    thanks for your fast reply!
    The affected page: https://jb-x.de/software/

    Thank you and best regards!

    Valentin

    Plugin Author Natalie MacLees

    (@nataliemac)

    Hello Valentin!

    It looks like your theme is using animated page transitions, which is preventing Draw Attention from initializing properly when you navigate to the page from another page of your site. Are you able to disable those for the page where you’ve placed your Draw Attention image?

    –Natalie

    Thread Starter vallinator

    (@vallinator)

    Hello Natalie,

    Thanks for your reply! I deactivated the animated page transition (parallax) for the scrole-page, in which the Draw Attention plugin in implemented.
    Now the following error shows up sometimes:

    Error

    Is this error still occuring due to the parallax of the other scrole-pages?

    Best regards, Valentin

    Plugin Author Natalie MacLees

    (@nataliemac)

    Hello Valentin,

    I took a look at the page and refreshed it a few times, and all seems to be working fine.

    If you’re seeing that error message just temporarily and then it disappears, then it’s fine and all is working as it should. That message is only ever visible to logged-in admins, so nobody else will ever see it, not even for a second.

    If that message is staying on the page and not going away, then there’s a JavaScript error in your theme or in one of the other plugins that you’re using.

    –Natalie

    I installed the plugin to evaluate an image map creation.

    When i try to save changes I got the same error message every time:

    Notice: Undefined index: post in /home/eradium9/manitou/wp-content/plugins/draw-attention/admin/class-drawattention-admin.php on line 356

    Warning: Cannot modify header information – headers already sent by (output started at /home/eradium9/manitou/wp-content/plugins/draw-attention/admin/class-drawattention-admin.php:356) in /home/eradium9/manitou/wp-includes/pluggable.php on line 1210

    We run WordPress 3.8

    Plugin Author Natalie MacLees

    (@nataliemac)

    Hello igornes – we have some basic information on troubleshooting what might be going wrong here: https://wpdrawattention.com/document/troubleshooting-conflicts-themes-plugins/

    Can you please try stepping through those suggestions to see we can identify the source of the problem?

Viewing 7 replies - 1 through 7 (of 7 total)
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