Loading failed

  • Resolved Five5star

    (@five5star)


    2 years, 4 months ago

    Hello

    i can’t access anymore to the manager : “Loading fails” appears 2 seconds after.

    It happens also with only Woocommerce and Stock manager activated.

    This is the error message in the Console :

    [Error] TypeError: null is not an object (evaluating '_.headers.get("link").split')
	(fonction anonyme) (index.js:43:62745)
	h (regenerator-runtime.min.js:1:1701)
	(fonction anonyme) (regenerator-runtime.min.js:1:1513)
	sn (index.js:43:60676)
	i (index.js:43:63067)
	promiseReactionJob

    Is there a solution?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author storeapps

    (@storeapps)

    @five5star ,

    Could you please try to update Stock Manager for WooCommerce plugin to latest version if you haven’t already and then let us know how it goes for you?

    Alternatively, you could also have a check with our best store management plugin – Smart Manager plugin using which you would be able to manage any custom field for any custom post type like WooCommerce Products, Orders etc.

    Request you to kindly have a check with the Smart Manager demo for your reference.

    Thread Starter Five5star

    (@five5star)

    it is still the same problem with the last update (2.9.0)

    I think SMart Manager has too many features for what i need fot this

    Plugin Author storeapps

    (@storeapps)

    @five5star ,

    Thank you for the update.

    Could you please try using any different browser like Chrome, Firefox, etc. and then try reproducing the same issue and do let me know your views.

    Also, if possible you can try reproducing the same issue on a test WordPress site environment and do let us know.

    Thread Starter Five5star

    (@five5star)

    Hello
    I have tried on various browsers and still have the “loading failed” when loading the products.

    I tried removing security headers from the htaccess in case, but it didnt change anything.

    I tried on a backed up local version of this site on LOCAL, and results are loading …
    Probably a plugin conflict then (the local version has many plugins disabled)
    i think i have to identify which one has conflict

    Thread Starter Five5star

    (@five5star)

    Hello

    I ve just tried deactivating all plugins.
    Nothing changed, still have “loading failed”
    so it means it doesnt come from a plugin conflict

    Plugin Author storeapps

    (@storeapps)

    @five5star ,

    Thank you for the update.

    As the plugin seems to be working on site backup running on local version, could you please make sure that the local is exactly identical to your live site and then try reproducing the issue because looking at the issue, something might be not be configured correctly on your live server.

    Thread Starter Five5star

    (@five5star)

    I tried deactivating ann the plugins, and also all the security rules, in htacces and on my server, but i still have “loading failed”

    Plugin Author storeapps

    (@storeapps)

    @five5star ,

    As the issue seems specific to your site, we would like to investigate the same on your site.

    So, request you to kindly create test user login with ‘administrator’ user role and get back to us with credentials for the same from here.

    P.S. Do not share the user credentials in this comment.

    Thread Starter Five5star

    (@five5star)

    Done

    Plugin Author storeapps

    (@storeapps)

    @five5star ,

    Thank you for the update ??

    Would like to update you that we have got your email and we have replied to the same.

Viewing 10 replies - 1 through 10 (of 10 total)
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