Loading Blank White Screen on Website

Thanks for getting in touch @byjessicachillea. Based on your comments, given this only occurs while logged in, I suspect you’re encountering a conflict with the Site Kit feature of the admin toolbar and maybe a caching or optimization plugin. Of course we also want you to be able to use Site Kit as expected, so please share the following and we can hopefully get to the bottom of this:

1. Your Site Health information. You can use this form to share privately if preferred.??
2. Does the same occur if you temporarily disable the Site Kit admin toolbar feature (Site Kit > Settings > Admin settings > Plugin Settings > Display relevant page stats in the Admin bar)?

Once we have the information above we can advise on this further. If we can determine a conflict, ibn most cases optimization plugins have configurations or filters to ensure no conflicts with other plugins. I also suspect such a plugin is impacting the Site Kit placed Analytics snippets, as there is nothing contained within the Site Kit comments as per this screenshot.

I submitted a private form of my site health over to you.

To answer your above inquiry question, no the screen loads perfectly when I disable site kit wordpress plugin then it loads blank again when I enable site kit plugin again to my site.

Many thanks for the update @byjessicachillea, much appreciate. Based on reviewing your Site Health information, please temporarily deactivate Jetpack Boost and Page Optimize, before checking does the same occur.

To answer your above inquiry question, no the screen loads perfectly when I disable site kit wordpress plugin then it loads blank again when I enable site kit plugin again to my site.

Thank you. The question I was looking to know the answer to was whether the blank screen occurs if you temporarily disable the Site Kit admin toolbar feature (Site Kit > Settings > Admin settings > Plugin Settings > Display relevant page stats in the Admin bar), as opposed to deactivating the plugin in full? Please check this also, so we can determine if there is a conflict with this feature of Site Kit.

Let me know if you have any questions with the above.

https://drive.google.com/file/d/1xxHMfTVYgie9D3Mdv0kBtnVEr525kxfb/view?usp=drivesdk

So I shared a screenshot, I followed your instructions and I disabled the plugin settings and my website loaded perfectly fine this time when I tried it after I disabled it. What does disabling do? Do I lose any key features doing so?

Many thanks @byjessicachillea, appreciate you performing this check.

If the issue doesn’t occur with the Site Kit admin toolbar feature deactivated, this does indeed indicate a conflict with one of your optimization plugin settings. We can review your optimization plugins if you wish, or you can keep the Site Kit admin toolbar feature disabled.

What does disabling do? Do I lose any key features doing so?

You won’t be able to view Site Kit stats from the front end of your site only. The stats will still be available, but you’ll need to view them from the Site Kit dashboard. You’ll find out more from the related guide on the Site Kit website.

If you wish to keep using the Site Kit admin toolbar feature, please do share whether the same occurs with JetPack Boost and Page Optimizer temporarily deactivated.

where do I go to deactivate these features on jetpack? I want to ensure I deactivate the right ones so this test works properly. Then I will activate the plugin settings on Google sitekit on wordpress.

• This reply was modified 1 month ago by byjessicachillea.

You may not have to deactivate any features of JetPack Boost (not the regular Jetpack plugin), we need to first of all determine the conflict. Note also that you have 2 choices to address this conflict, disable the Site Kit admin toolbar (which you have done), or determine the conflict and then address it.

If you do wish to determine any such possible conflict with JetPack boost, can you enable the Site Kit admin bar feature once more, ensuing you encounter the same error as initially reported. After doing so, please share whether the same occurs with JetPack Boost (and also Page Optimizer) temporarily deactivated. You can deactivate these plugins from your plugins page from your wp-admin dashboard.

Let me know if you have any questions with the above. Thank you!

So I conducted a test. I activated on sitekit the plugin setting then I entirely deactivate jetpack boost plugin. Once I did this I tested if the website would load blank, the site worked. When I went to activate jetpack boost and keeping sitekit plugin setting still active I tested the website and the site loaded blank. Hope this makes sense. I did not touch page optimizer at all yet, if you feel i should test page optimizer let me know but I’m not sure where to turn page optimizer off at on wordpress.

Nice troubleshooting @byjessicachillea. I performed a few checks myself, and I found a configuration within JetPack boost that results in the Site Kit admin toolbar feature not functioning. I don’t encounter a black screen, although given this occurs on the front end of your site, the errors may differ.

To try and check that this is the configuration that’s impacting your dashboard, please share whether you encounter the same blank white screen if you disable the “Concatenate JS” and “Defer Non-Essential JavaScript” options.

I also see that it is possible to exclude individual JavaScript files from concatenation, although I don’t see any option to delete full plugin JavaScript files.

https://docs.google.com/document/d/1lzEIOLpMqmP72v53m3Au0gqRJjuhg5ZjyuPufk0yoqA/edit?usp=drivesdk

So I detoggled jetpack JS (see screenshot) boost in settings and my website loading correctly. I’m assuming there is some sort of conflict between Google sitekit and jetpack boost then? Is there a way to fix this conflict?

Thanks for the update @byjessicachillea, and good find with the setting. Optimization plugin configurations can modify the way other plugins JavaScript function on the front end of a users site, which is what is happening in your case. It’s not uncommon, and it’s not a fault or issue with Site Kit or JetPack boost. Users just need to be mindful of the configurations they apply.

If you do wish to keep that configuration enabled, you can reach out to JetPack boost and ask them if there is an overall setting to ensure particular plugin JavaScript files are excluded, in this case Site Kit (/wp-content/plugins/google-site-kit/dist/assets/js/(.*).js). It is possible to exclude individual JS files within JetPack boost, however, I don’t see an option to exclude full plugins. Site Kit requests a number of JS files for the admin toolbar feature to function as expected.

Let me know if you have any questions with the above. Note also that you can disable to admin toolbar feature within Site Kit as an alternative, as suggested above, if you don’t make use of it.

okay, thank you very much for your assistance, I’ll just keep it untoggled, have a great day

No problem, happy to help, and appreciate you sharing your troubleshooting findings. This may be if particular use should other users report the same. You have a great day also, and if you run into any further errors or if you have any Site Kit related queries, be sure to get in touch.

If you have a moment free please also consider sharing your thoughts on the plugin.