Loader spinning but not connecting to business

Hi @kitka,

To investigate this question, please send:

1. Direct link to your website page where we can see and reproduce the issue;

2. Screenshot of the issue how it looks like on your end;

3. Debug information from the page in wp-admin: Google?Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send?it to us.

Thanks!

Thanks,

I get stuck with the spinner on the screen for ‘Google Reviews Connection” see pic: https://www.backinline.com.au/wp-content/uploads/2024/10/spinner.png

Debug info:

URL: https://www.backinline.com.au
PHP Version: 7.4.33
WP Version: 6.6.2
WP Language: en_AU
Active Theme:
Backinline
Outgoing HTTPS requests: Outgoing HTTPS requests are open
Plugin Version: 4.7
Settings:
grw_version: 4.7
grw_active: 1
grw_async_css:
grw_google_api_key:
grw_language:
grw_activation_time: 1723361530
grw_auth_code: fe361dd0e48579085517768815435fc3
grw_debug_mode:
grw_feed_ids:
grw_do_activation:
grw_demand_assets:
grw_revupd_cron: 1
grw_revupd_cron_timeout: 28413
grw_revupd_cron_log: Executed at 1730097695847 in 0ms for feeds:
grw_debug_refresh:
grw_notice_msg:
grw_notice_type:
grw_rev_notice_hide: never
grw_last_error:
rplg_rev_notice_show:
grw_rate_us:

Widgets: Array
(
[_multiwidget] => 1
)
1

Plugins:
ACF Accordion 1.1.1 (active)
Advanced Custom Fields: Contact Form 7 1.0.1 (active)
Advanced Custom Fields: Font Awesome 4.1.1 (active)
Advanced Custom Fields: Inline WYSIWYG Field 1.0.2 (active)
Advanced Custom Fields: Link 1.1.7
Advanced Custom Fields PRO 6.3.8 (active)
Advanced Custom Fields Viewer 1.2.2
Classic Editor 1.6.5 (active)
Contact Form 7 5.9.8 (active)
Elementor 3.25.1
Enable Media Replace 4.1.5 (active)
Essential Addons for Elementor 6.0.7
Header Footer Code Manager 1.1.39 (active)
Maintenance 4.15 (active)
ManageWP - Worker 4.9.20 (active)
MC4WP: Mailchimp for WordPress 4.9.18 (active)
Open Graph and Twitter Card Tags 3.3.3
Plugin for Google Reviews 4.7 (active)
Popup Maker 1.20.2 (active)
Prevent Direct Access 2.8.7 (active)
Qi Addons for Elementor 1.8.1
Redirection for Contact Form 7 3.1.8 (active)
Simple 301 Redirects 2.0.10 (active)
Simple CSS 1.1.1 (active)
Tawk.to Live Chat 0.8.6 (active)
Thrive Architect 2.7.2
Thrive Leads 2.5.2
Visual Editor Buttons (active)
WP Dashboard Notes 1.0.13 (active)
WP File Manager 8.0 (active)
Yoast Duplicate Post 4.5 (active)
Yoast SEO 23.7 (active)

------------ Feeds ------------

------------ Places ------------

Array
(
)
1

------------ Reviews ------------

Array
(
)
1
------------ Stats ------------

Array
(
)
1

Hi @kitka,

We also need link to your business on Google map.

Thanks!

https://g.co/kgs/6RH5ZzA

Hi @kitka,

Try to connect your place by Place ID ChIJs1at5KhC1moRLstwGuL3IB0

Copy & paste it to the search field and click Connect button.

Thanks!

Hi,

OK, looks like it was some kind of theme conflict. Switching to another theme, I could make the connection and get the shortcode.

Many thanks for your help. ??