Load OK, scroll not working

  • Rus

    (@seekingbeauty)


    7 years, 11 months ago

    Hi,

    I have a prof license and we are using Masterslider on several page in our site.
    On one page where we have no scroll options it works OK.
    On another page )https://www.b-u-t.net/shop-nl/) where the scroll option is activated it does not work at all.

    MS is loading the first slide OK, but when the second slide should be coming up, it seems like something is blocking and we just get a white screen. Also clicking on browse arrows is useless, nothing seems to work ??

    Funny thing: we created a separate but similar slider for XS-screens. Totaly the same setup.
    This works great….

    You’ve got any tips?

    PS: I can’t do any upgrades of WordPress, so if that’s a problem, could we downgrade MS or something?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author averta

    (@averta)

    Hi,
    Can you please give us a link of your Master Slider with issue?
    Since I checked below link and all the slides are showing
    https://www.b-u-t.net/shop-nl/

    Let us know
    Averta

    • This reply was modified 7 years, 11 months ago by averta.
    Thread Starter Rus

    (@seekingbeauty)

    That is puzzling, because this is the right link, and I am checking the same page now with Edge browser on a relatively new ASUS Intel i7 machine and the slides are not working. In any case the controls are dead and if I click on them I end up with a white-out in the slide area.
    Any suggestion as to what else could be wrong?

    I’m getting the same issue right now. Not sure when it started but only the first slide shows, won’t scroll and controls don’t work.
    I’m wondering if a recent WP core update broke it?
    I’m using the Sage/Roots base framework on a custom theme.
    No JS errors showing up.
    I’ll start going through other plugins to see if there is a conflict somewhere.

    Same issue. After update all stopped working and got no pics, only white screen. Restored site from backup. Background pic is back, but no slides are showing.

    Also no JS errors showing.

    https://youbetidophotography.com/

    Plugin Author averta

    (@averta)

    Hi,
    I would like to say I checked the 2 links and it works just fine on samsung galxy s7 edge with chrome browser.
    So could you please try to check it on another handphones maybe some ones a bit more popular?

    Please let us know
    Averta

    Thread Starter Rus

    (@seekingbeauty)

    Just a short copy from my original post:
    Funny thing: we created a separate but similar slider for XS-screens. Totaly the same setup.
    This works great….

    The slider I was refering to has no problem on mobile platforms whatsoever. It’s the desktop version that has problems.

    I made many changes and got the slider to wok correctly. I believe turning off minify in W3TC did the trick.

    There are several different minify settings in W3TC. Do you know if any of the settings will work with your plugin? or if CloudFlare’s minify will work? or possibly another minify cache?

    Just looking for some additional speed.

Viewing 7 replies - 1 through 7 (of 7 total)
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