• Resolved pakman198

    (@pakman198)


    Hi guys,

    I’m giving support to a wordpress site and they use your plugin. They just asked me to disable the sound that livechat makes when a support person is online nad the livechat window opens.
    I talked to support and gave me the next script:

    Mute the Livechat sounds
    II
    Irena Itskova<[email protected]>
      Responder|
    Ayer, 02:03 PM
    Usted 
     I tried to mute the sounds from LiveChat for visitors and got this code from the support team to be inserted in stead of the old one:
    
    <!-- Start of LiveChat (www.livechatinc.com) code -->
    <script type="text/javascript">
      window.__lc = window.__lc || {};
      window.__lc.license = {$licence};
      var LC_API = LC_API || {};
      LC_API.on_after_load = function(){
        LC_API.disable_sounds();
      };
    
      (function() {
        var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true;
        lc.src = ('https:' == document.location.protocol ? 'https://' : 'https://') + 'cdn.livechatinc.com/staging/tracking.js';
        var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);
      })();
    </script>
    <!-- End of LiveChat code -->
    

    I would suggest you to add a control panel to be able to customize some variables like this one.
    I already went to your TrackingCodeHelper.class.php file and added that LC_API variable and the on_after_load method to disable the sound

Viewing 1 replies (of 1 total)
  • Plugin Author LiveChat

    (@livechat)

    Hello pakman198,

    Thank you for reaching us with this case!

    Feedback noted – I have listed it on our Feature Request list and we will surely consider it during future updates of our plugin.

    Please let us know in case of any additional questions! We will be more than happy to help.

Viewing 1 replies (of 1 total)
  • The topic ‘LiveChat Customization’ is closed to new replies.