live shipping rates not working

  • Resolved rbeltranpuig

    (@rbeltranpuig)


    4 years, 1 month ago

    Good afternoon,

    I have set up everything correctly in my account but when I go to cart I can see ONLY FLAT RATES, other available rates such as express do not show up. I have been speaking to your support team and they didn’t provide a solution. I have checked many times I set everything up correctly so I would really appreciate if you could help me with this.

    Thank you
    Raquel

Viewing 4 replies - 1 through 4 (of 4 total)

  • I am having the same problem. It is only showing flat rate, no other option.
    I contacted chat and she just sent me woocommerce shipping methods link. I was like thats now what I asked.

    Hey @rbeltranpuig and @umairrockx,

    An overnight rate or an express rate is not currently an option for all destinations, which means that these rates would not show up as choices upon checkout.
    It is also important to note that if the carrier we use for our flat rates matches the carried we’d use for express rates, you would not see the “express” option, since it would cost the same as the flat rate and we would also ship the order out with the same carrier.
    To check if you see the overnight option, I suggest entering a domestic US address (in California, for example) to see what that pulls up.

    I hope this helps, but if you still think something’s broken, please reach out to us at [email protected]!

    @umairrockx we would also be happy to review your correspondence with our chat support, to ensure that we provide you with the best assistance in the industry! ??

    It doesn’t work for me either.

    file plugins/printful-shipping-for-woocommerce/includes/class-printful-shipping.php is not passing 'phone' => $package['destination']['phone'] as part of the recipient array. 

    $request = array(
  'recipient' => array(
    'address1'     => $package['destination']['address'],
    'address2'     => $package['destination']['address_2'],
    'city'         => $package['destination']['city'],
    'state_code'   => $package['destination']['state'],
    'country_code' => $package['destination']['country'],
    'zip'          => $package['destination']['postcode'],
  ),

    When $request['recipient']['phone'] is populated with a valid customer phone number, other shipping rates become available.

    https://postimg.cc/7bWH2Yjd

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘live shipping rates not working’ is closed to new replies.