Live order form does not let me put in values

  • Resolved szcommerce

    (@szcommerce)


    1 year, 10 months ago

    Hi there,

    I am in the process of creating an order form for my translation business.

    The form is quite simple: customers put in their name, email address, the amount of words they would like to have translated and upload their text via a file upload. The price is automatically translated based on the number of words the customers put in. I have already connected Stripe to the order form, so everything is working smoothly on that side (it is still in test mode).

    However, when I check out the order form on the live site, you can’t fill out the fields for name, email address and number of words. You can fill out the field for the credit card, though.

    Anybody having an idea what could be the solution for this?

    Looking forward to your replies.

    Friendly,
    Mathias

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I don’t see a form or any links referring to “translate” on the page you linked. Could you please double check? Providing an export of your from here will also be helpful.

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @szcommerce

    I hope you are doing well today.

    It seems like some z-index conflict that comes from your theme, and covers almost the whole form.

    Please add this code into WP Dashboard -> Appearance -> Customize -> Additional CSS:

    #forminator-module-11 {position:relative; z-index:9999;}

    Kind Regards,
    Kris

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @szcommerce ,

    We haven’t heard from you for a week now, so it looks like you no longer need our assistance.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 3 replies - 1 through 3 (of 3 total)
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