Live chat not connecting

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi JLee
    Sorry for the delay.
    We’ll be releasing a new version tomorrow afternoon that addresses a considerable amount of bugs. Please update tomorrow and let me know if this fixes the issue?

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi
    Please update to basic version 4.1.1 – this addresses the performance issues.

    Thread Starter Jlee7788

    (@jlee7788)

    Thank you for replying. Yes the new update has made the chat pop up on the admin panel. Now i am having a problem where only about 1 out of 3 messages i send go to the customer. I get everything from their side though. Sometimes the customer doesnt get any of the messages. Also randomly the chat box will say the customer has either closed or ended the chat even though it is still open on my other computer, and sometimes the customers computer will show that the admin closed the chat even though i did not click “End Chat”.

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi Jlee
    Please can you contact me on nick [@] wp-livechat.com so I can debug this issue and get it working correctly?

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Live chat not connecting’ is closed to new replies.