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I just purchased the pro version

I’m sorry but you are posting in the wrong forums. Commercial products are not supported here and the author has their own site for that product.

https://wp-livechat.com/forums/forum/support/pro-version/

Post this question there, I am sure you’ll get support at that site.

I have the same issue and the developer is not really responding.. Wonder is the pro was worth buying?

Hi Guys

You can go to our support forum for and help or send us a mail. [email protected]

Kind Regards
Mark