• Resolved tiztou

    (@tiztou)


    Hey hi i think the issue with payment gateaway is fixed i see everything is getting to normal but i have a question because i did change all the subscriptions gateaway right for nexttime if this problem occurs again is it possible to change the payment gateaway ID instead of changing every subscription manually why not just change the memberpress payment gateaway ID where can i change this in the database idk if you guys know


    Screenshot
    https://gyazo.com/931a08a8ee2be05427fae9357e69e5d6

    Kind regards TizTou

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Reüel

    (@pronamic_reuel)

    for next time if this problem occurs again

    I’d advise to prevent letting the issue occur again ?? It is not recommended to remove payment methods which are actively in use for the payments on your site.

    why not just change the memberpress payment gateaway ID

    I don’t think MemberPress lets you update the ID of a gateway and Pronamic Pay also does not add this functionality to MemberPress.

    If the payment gateway has been removed in MemberPress AND another payment gateway exists for the same method during renewal, the MemberPress subscription should be updated automatically by Pronamic Pay to use the new gateway so payments will continue for the subscriptions.

    Thread Starter tiztou

    (@tiztou)

    Oke but idk about the last thing you said because i did had to adjust all things manual it indeed get paid by subscriber but then 1-2 days later it canceled so now its fixed only it got removed because i did a litespeed clean in toolbox strange shit that it cleaned all memberpress settings to default.

    Plugin Author Reüel

    (@pronamic_reuel)

    If the payment gateway has been removed in MemberPress AND another payment gateway exists for the same method during renewal, the MemberPress subscription should be updated automatically by Pronamic Pay to use the new gateway so payments will continue for the subscriptions.

    Oke but idk about the last thing you said because i did had to adjust all things manual

    I checked this and this seems to apply only to cards and not for SEPA Direct Debit methods.

    it got removed because i did a litespeed clean in toolbox strange shit that it cleaned all memberpress settings to default

    That sounds like an issue with your database / object cache. Unfortunately, I cannot help you with that but you might want to contact your hosting provider for hosting issues.

Viewing 3 replies - 1 through 3 (of 3 total)
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