Litespeed stops mobile site’s functionality – continuously loading

  • Resolved stanleyuroy11

    (@stanleyuroy11)


    11 months, 1 week ago

    Hi everyone, I have been using Litespeed on every website that I have worked on. However, this current website, it is continuously loading on mobile but works fantastic on desktop in terms fastness. If I switch my mobile to desktop mode, it works fine without that, it is completely unaccessible on mobile. I have cleared phone cache to no avail but when I deactivate Litespeed cache, then it comes on. I need help, please

    • This topic was modified 11 months, 1 week ago by stanleyuroy11.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support qtwrk

    (@qtwrk)

    please provide the report number , you can get it in toolbox -> report -> click “send to LiteSpeed”

    Thread Starter stanleyuroy11

    (@stanleyuroy11)

    Hi there, i appreciate your timely response 100 fold. Below are the report details:

    Report number: ZMYZRTRW

    Report date: 12/18/2023 11:36:03

    Plugin Support qtwrk

    (@qtwrk)

    did you disable plugin ? and when you say mobile, what is device/OS/version ?

    Thread Starter stanleyuroy11

    (@stanleyuroy11)

    Yes, I had to disable the plugin because no one could access the site on Mobile. I asked a couple of people with a wide range of mobile phones, in the UK and USA and both delivered the version. (Cannot access the site as it kept loading without an end so I had to disable it whilst waiting for your reply). For sure I am aware there is an iPhone 12 plus user, Huawei P20 Lite, and Samsung Galaxy S23. and for the rest, I cannot tell. Did you prefer that, I allow the Plugin activated whilst you investigate? If so, I am happy to do so as it my favourite plugin for cache and site speed.

    • This reply was modified 11 months, 1 week ago by stanleyuroy11.
    Plugin Support qtwrk

    (@qtwrk)

    please create a ticket by mail to support at litespeedtech.com with reference link to this topic , we will investigate further.

    Thread Starter stanleyuroy11

    (@stanleyuroy11)

    Excellent customer service. I appreciate full heartedly. Doing so immediately. Thank you a million fold!

Viewing 6 replies - 1 through 6 (of 6 total)
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