Litespeed ruins homepage [critical]

  • Resolved ikarusdi

    (@ikarusdi)


    4 years, 7 months ago

    Yesterday, I don’t know why suddenly my website homepage getting ruined, the interface of the homepage broken because of CSS and JS things ( I see it on browser console: can’t serve 5 CSS/JS HTTP URL over https connection), if checked the specific link file of the CSS/JS provided that causing the error message in folder (wp-content/LiteSpeed), no file existed in the folder.

    After deep standard investigation (resetting the plugin without any setting at all, deactivating all plugins and clearing cache, I got the clue that if I activated your plugin it ruins the homepage interface (only the homepage).

    Also if I want to uninstall the plugin it can’t, can’t be deleted, I only able to delete the plugin in file manager (Cpanel).

    Please need help.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Please check in your WP setting, both site url and home url are set to https://

    Best regards,

    Thread Starter ikarusdi

    (@ikarusdi)

    All ready check and apply the https:// since the beginning of investigation as well as in general setting, wp-config, wp_options, and wp_sitemeta, but the problem is persist.

    All ready cleaning up the LSCACHE code in .httacess, delete the folder litespeed under wp-content, cleaning up everything the database setting of litespeed and bla bla bla, then reinstall the plugin but still, the problem is persist.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Could you please try add this into wp-config.php ?

    define ('LITESPEED_STATIC_URL', 'https://example.com/wp-content/litespeed');

    change the URL accordingly to your actual URL

    Best regards,

    • This reply was modified 4 years, 7 months ago by qtwrk.
    Thread Starter ikarusdi

    (@ikarusdi)

    all ready applied and still no luck, and this case only happen to homepage.

    just curious, why under wp-content/litespeed there is no cssjs folder and css/js and files in it?

    • This reply was modified 4 years, 7 months ago by ikarusdi.
    • This reply was modified 4 years, 7 months ago by ikarusdi.
    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    OK , now that seems interesting, could you please check what is the permission of that dir ?

    Best regards,

    Thread Starter ikarusdi

    (@ikarusdi)

    After deep investigation over and over again,

    The problem is caused after purging over sub-site account, this action will ruin the website (design/style/interface) setting of the main site and sub-site that already applied (in this case: the top bar (all pages) setting changed and the homepage css/js not applied).

    I can solve this problem after deep testing by accessing super admin > Toolbox and clicking button of the Empty Entire Cache: Clears all cache entries related to this site, including other web applications. This action should only be used if things are cached incorrectly.

    By this method the homepage shows as should be (the error message on console gone) BUT some interface style/structure I already applied before (damage) can’t be restored. I have to styling it again on the theme setting.

    So just BE CAREFUL by purging over sub-site on multi-site.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    This sounds weird , purge all cache shouldn’t cause such things.

    Could you please try

    1. check in Cache —> Purge —> make sure “serve stale” is set to OFF

    2. go to Toolbox —> beta test —> click “github” and then upgrade

    there is a new mechanism for generated css/js implemented , please see how it goes

    Best regards,

    Thread Starter ikarusdi

    (@ikarusdi)

    Yes it sounds strange, in my thought (just my guess) the error happened because I login and purge the sub-site by super admin account (I have to do that to styling the sub-site pages and interface because the sub-site admin (actually not admin, but custom user role is assigned) is prohibited to do such actions).

    For your requests:
    1. yes it is OFF I never change it (main site).
    2. I won’t do that for now because i’m afraid will get another problems, because it is live website to users. Will applied it in future.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    OK , the new CSS/JS will rollout in next release , please keep us posted how thing goes.

    Best regards,

    Thread Starter ikarusdi

    (@ikarusdi)

    Ok, thanks for your support.

Viewing 10 replies - 1 through 10 (of 10 total)
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