Lists vs Audiences Users not going to the right place in Mailchimp

  • My new members are not getting into the right place in Mailchimp.
    I have followed the documentation rigorously. The documentation still talks about MailChimp Lists. As you probably know, Mailchimp no longer uses those terms. It is now arranged by Audiences, Tags, Groups & Segments. Does your code work equally using those terms?

    Your current Documentation (updated 29 may on mbrsolution.com):
    Using MailChimp Interest Groups
    You can specify interest groups when a member is added to your MailChimp list.
    Add the interest group names in the list name field like the following:
    List Name | groupname1, groupname2 Lets say you have the following scenario:
    List Name: my-list-1 Interest Group Names: groupname1, groupname2
    Then you would enter the following in the MailChimp list name field of the membership level: my-list-1 | groupname1, groupname2

    For Listname I am assuming that this is the same as Audiencename. If not then that’s why it fails!
    The Groups in Mailchimp are listed as “group category” then subordinate “groupname” The group category is “Members” and the group name is “Current”.
    So I have entered: audience | Members Current New members are being dumped ungrouped into the Mailchimp pot.

    So I suspect there’s something either in the List-Audience naming, or the taxonomy of the Groupnames which isn’t matched between SWPM and Mailchimp.

    Grateful if you could advise whether this is the correct way to enter in the Member using audience, group category, groupname and perhaps in time update your documentation (and the field name on the Membership Level edit page) to reflect what has been the Mailchimp new taxonomy for some time now.

    Thanks

    John

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter orchardlink

    (@orchardlink)

    I have received no feedback on this problem which persists…. is anyone out there who9 can help!?

    Plugin Author wp.insider

    (@wpinsider-1)

    The “audience” name is the same as “list name”. It still works fine, I tested it myself just now.

    I have added a screenshot to the following page to use the word “audience” name.
    https://simple-membership-plugin.com/signup-members-mailchimp-list/

    First, just test with the “audience” name and nothing else. Add interest groups later once you can see that the API connection is working fine for your site. The debug logging feature will show you if the connect to add a new subscriber to your mailchimp audience is working or not.

    @orchardlink, is your issue resolved?

    Thank you

    Thread Starter orchardlink

    (@orchardlink)

    Thank you for the responses, but it is NOT resolved. I followed the advice and changed the SWPM to the audience name only (Orchard Link). I then joined as a test member with a totally new email address. Nothing appeared in Mailchimp.
    I assume in the screen shot added “My Test List” and “My Member List” (later in the instructions) are the same audience..? Otherwise it just adds to my confusion

    Hi,

    Just to confirm with you, did you make sure the list name is added to the correct membership level?

    Thank you

    Thread Starter orchardlink

    (@orchardlink)

    As emailed separately…yes…

    Thread Starter orchardlink

    (@orchardlink)

    OK…here’s more detail. I can

      now

    get a member to appear in the Mailchimp audience. So the API is working so far as that goes. But that is no use, because I then have to manually move the member to the interest group… the instructions you give still do not reflect the Mailchimp groupname taxonomy.

    Mailchimp groups have a Group CATEGORY and a subordinate Group NAME I have a screenshot but since I can’t post images I will have to direct email.

    I have tried your system 3 ways:

    audience | groupcategory groupname
    audience | groupname
    audience | groupcategory

    NONE OF THESE places the new member into Mailchimp.

    Should it be audience | groupcategory | groupname ??? or something else… so many possible options only you can tell em how the algorithm actually works… it remains unclear on your linked example, since it doesn’t acknowledge categories/groups

    Grateful for your continued assistance…can’t believe I’m the only one… with this issue

    Hi,

    I just finished carrying out a test using the following documentation wordpress-simple-membership-mailchimp-integration-setup. This should help you with your issue. Let me know how you go.

    Kind regards

    • This reply was modified 4 years, 4 months ago by mbrsolution.
    Thread Starter orchardlink

    (@orchardlink)

    OK…thank you for persevering and revising clear guidance relating to Mailchimp taxonomy but this is still not working.

    I have followed your advice to the letter.

    Membership Level 4 is the free level: Basic
    Membership Level 2 is paid Individual membership
    (Memb level 3 is currently dormant Group membership)

    A new member registers through the SWPM registration page and becomes a Basic Member (level 4). They then login and pay via PayPal; once that transaction is complete they are upgraded to level 2 (currently and next year either 2 or 3)

    Each has a Group in Mailchimp:

    4 = “Registered Unpaid”
    3 = “Current Group”
    2 = “Current Individual”

    I just made a trial booking, having set up the membership levels exactly as laid out in your revised advice and checked the mailchimp audience after each phase (registration and payment complete). Whilst the SWPM worked as designed in that registration triggered a Basic membership and payment an Individual membership upgrade, neither the addition of a new member nor the upgrade was reflected in Mailchimp groups and audience…the test member is only in SWPM.

    Advice still needed. Can I send any screenshots to help?

    Hi, yes please send some screen shots. That will help me analyze your issue further.

    Thank you

    Hi,

    I just want to confirm if this issue is resolved? If it is can you mark this support thread as resolved.

    Thank you

Viewing 11 replies - 1 through 11 (of 11 total)
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