List order when changing order status

  • Resolved w-sky

    (@w-sky)


    6 years, 8 months ago

    Hi there, since starting to use WooCommerce I found it quite confusing to understand the impact of the order status – e.g. a simple explanation of the order status sequence, when and why it will change automatically, when do I change and what exactly will happen – like mails being sent to the customer.

    Most confusing however simply is the order in which the statuses are listed when editing and order and changing the status in the backend.

    The selection list is like this:

    Pending payment
    Processing
    On hold
    Completed
    Cancelled
    Refunded
    Failed

    But usually, if I am not completely wrong, the status changes of an standard order being processed are:

    1. “Pending payment” (for automatic payment methods) OR
    “On hold” (waiting for a manual invoice payment to be confirmed manually)
    2. “Processing” (we are preparing the product)
    3. “Completed”

    So why is this list order like: … Processing – On hold – Completed ?

Viewing 1 replies (of 1 total)

  • Hi @w-sky,

    Yeah, you seem to understand the order statuses well! ??

    There’s a good explanation here as well if anyone else is reading this:
    https://docs.woocommerce.com/document/managing-orders/#section-10

    I think the order makes sense. I would group them like this:

    Before an order is done:
    – Pending Payment

    Before you ship something out:
    – Processing
    – On Hold

    Completed.

    Things that might happen after it’s complete:
    – Cancelled
    – Refunded

    Errors:
    – Failed

    So the grouping does make sense to me.

    The common process is:
    1. Order is made! Goes to Processing
    2. You look at the Order, ship it out – set it to Complete.

    On-Hold would only happen if something can’t be shipped, there’s something on backorder, or something else, but it’s not a common one to use.

Viewing 1 replies (of 1 total)
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