List edits magically revert

  • Resolved acquamarina

    (@acquamarina)


    1 year ago

    I’m at my wits’ end with this plugin. I am a paying customer and can’t get any support. Still trying to set it up.

    When I uploaded my double opt in list from the previous provider, it marked half as requiring confirmation. I ran the list through cleaning services, then uploaded again making sure it was set to update the information.

    After four hours of working on the lists, I was finally satisfied with the result. Alas, within 15 minutes, all my work was gone – the lists reverted to what they were before the edits.

    I have been trying to get a response via email for days. I have the pro plan.

    Ridiculous lack of support.

Viewing 1 replies (of 1 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @acquamarina,

    Thank you for reaching out to us.

    Sincere apologies for the delayed response. We are currently undergoing a transition in our support structure to enhance our customer service quality. We appreciate your patience and understanding during this process.

    However as a premium customer did you reach out to us using this form: https://www.mailpoet.com/support/premium/

    Can you confirm if you deleted your existing list before re-importing the new lists?

    Kindly reach out to us via the form referenced above and we’d be able to assist you further.

Viewing 1 replies (of 1 total)
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