Links stopped re-directing

I found changing “Engagement analytics tracking” from “Partial” to “Basic” was enough to work-around the issue.

Hello there @plord12 ,

Thank you for reaching out and for sharing the steps you’ve taken to troubleshoot the issue. I appreciate the effort you’ve already put into resolving this!

Switching the Engagement Analytics Tracking setting to “Basic” can indeed work as a workaround for the 404 error. However, please note that using the “Basic” setting prevents MailPoet from collecting detailed statistics related to your email campaigns, such as opens and clicks. If you rely on these statistics to track the performance of your emails, this setting might limit the insights you can gather.

For the 404 error, I recommend reviewing the steps in this guide: Newsletters Links Redirecting to Homepage or 404. It provides specific troubleshooting steps that might help resolve the issue while keeping the analytics tracking at “Partial/full”

I hope this is helpful.

Thanks … but still not working. In Partial mode I see the browser :

• GET https://<<site>>/?mailpoet_router=&endpoint=track&action=click&data=WyI4IiwiZTlhNTc2IiwiOTkxIiwiZDJkM2NmMDFiMzkyIixmYWxzZV0 – returns 302
• GET https://<<site>>/?mailpoet_router=&amp;endpoint=track&amp;action=click&amp;data=WyIxOSIsImQ1ZDYxZTlhNzk3YTk3NDExNTQ2ZDYwYzA3Y2NkMzZhIiwiODY5IiwiZjliN2Y4NDA3NzZjIixmYWxzZV0&utm_source=mailpoet&utm_medium=email&utm_source_platform=mailpoet – returns 302
• GET https://<<site>>/?mailpoet_router=&amp;endpoint=track&amp;action=click&amp;data=WyIxOSIsImQ1ZDYxZTlhNzk3YTk3NDExNTQ2ZDYwYzA3Y2NkMzZhIiwiODY5IiwiZjliN2Y4NDA3NzZjIixmYWxzZV0 – returns 404

I guess I need to stick with Basic

Any further ideas ? Is there any further information I can gather that will help ?

I was curious why the redirect url contains &amp; rather than &

Any further ideas ? Is there any further information I can gather that will help ?

Yes. There is! Our devs are investigating this issue with links saving with & in different instances. Can you please confirm where did you get the links you shared above from? Did you copy them from an email?

We are already working on a fix but we want to make sure it will address all cases.

Great thanks.

The link in question (actually a zoom URL) was copied and pasted into an mailpoet template which was then sent out to the list.

Hello again @plord12 ,

Thank you for getting back to us and letting us know.

I’ve passed this on to our dev team. You’ll be notified when a fix has been released.

Thank you for your patience.