Links not showing

  • Resolved wp800s

    (@wp800s)


    2 months ago

    Hi,

    I used Pretty Links and decided to switch to BetterLinks. At first, I decided to import as BL offered it after activation. Then, I decided to recreate links manually, as I did not have too many. So I deleted BL, and removed tables. Then I installed BetterLinks again, and added new links manually. Then I went and removed Pretty Links, and I also removed the related tables as they were not used anymore. When I got back to BL dashboard I saw no links. It now states There are no records to display.

    I am not sure if previous relation to Pretty links had anything to do with this, but I mentioned it above, just in case.

    The thing is, links are still there, and they are working. I checked the table in MySQL, and all links were there, in the betterlinks table. If I try to add new link, using the same name as one of those from the table, it’ll say Already Exists. If I add new link, it works fine. I can see the new link after adding it, but as soon as I refresh the page, or go away and come back, no links show.

    I tried removing and installing back the plugin, the problem persists. I tried deactivating all plugins, and activating BetterLinks only, the problem is still there.

    Any hint?

    Thank you

Viewing 7 replies - 16 through 22 (of 22 total)
  • Plugin Support Pial

    (@iapial)

    Hello again @wp800s & @niharikaverma95

    We have tested this across multiple environments and configurations, Unfortunately, we were unable to reproduce the issue you’re experiencing, which suggests it may be a unique case specific to certain setup.

    To assist you further, we’d like to take a closer look at your site. Could you please reach out to us here, so one of our experts can investigate and assist you in resolving this?

    We appreciate your understanding and look forward to helping you resolve this issue.

    Best regards
    Pial

    Plugin Support Pial

    (@iapial)

    Hello @wp800s

    We have found a possible solution. To resolve the issue caused by the missing table, you can create it manually in your database. Please follow the steps in this demonstration: View Demonstration.

    Additionally, you can run the following command on your database to alter the table:

    ALTER TABLE Your-Prefix_betterlinks
    ADD COLUMN uncloaked VARCHAR(10) DEFAULT ' ';

    Update Your-Prefix accordingly to your site.
    If this doesn’t resolve the issue, feel free to reach out to us directly, as mentioned earlier, and we’ll be happy to assist you further.

    Looking forward to hearing from you!

    Best regards,
    Pial

    Plugin Support Pial

    (@iapial)

    Hi @wp800s

    I just wanted to follow up to see if you were able to create the missing table and run the command as suggested in the demonstration. Has this resolved the issue with your BetterLinks dashboard?

    If you’re still facing any difficulties or have questions, please feel free to reach out, and we’ll be happy to assist you further.

    Looking forward to your response!

    Thread Starter wp800s

    (@wp800s)

    Hi,

    Thanks for looking into this further. I just haven’t had a chance to do this. Once I do it, I’ll let you know.

    Regards

    Plugin Support Pial

    (@iapial)

    Hi @wp800s

    Thank you for the update! No worries—take your time. Once you’ve had a chance to implement the changes, just let me know how it goes.

    If you need any further assistance or have any questions along the way, feel free to reach out.

    Best regards,
    Pial

    Plugin Support Pial

    (@iapial)

    Hi @wp800s,

    I just wanted to check in to see if you’ve had a chance to implement the changes in your database. Running the command we shared should help re-establish the missing table and restore visibility to the links in your BetterLinks dashboard.

    If you’ve encountered any difficulties or have additional questions, please feel free to reach out. We’re here to help make sure everything is working smoothly on your end.

    Looking forward to hearing back!

    Best regards,
    Pial

    Plugin Support Pial

    (@iapial)

    Hello again @wp800s

    Hope you are doing well.

    About your issue, we still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.

    Have a nice day!

    Best regards,
    Pial

Viewing 7 replies - 16 through 22 (of 22 total)
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