Linking webshops with account program impossible through Anti-Crawler

Hello @amandalang
Let me a few hours to inspect this.
Be well.

When I want to link these with my online accounting program

What is the name of the program? Does it run with GoDaddy services?
Be well,

Hello Alexander,

the name of the program is e-boekhouden.nl. I have no idea with which service it runs.
Th error code during het linking proces indicates that “the script is not JSON”.

Does this help you?
Kind regards, Amanda

Can you send us a short video of the process? Please, use https://cleantalk.org/my/support/open to share any personal data.
Best regards,

We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread.

Hello SergeM,

On march 19, I sent the following message:

Hello,

C60olie.eu works fine.
Atelierpretiosa.com still shows the error.

Please, would you keep on searching for the solving of error?

Kind regards,
Amanda Lang

Hello, @amandalang.

I’ve checked your Personal Lists and the networks of [ e-Boekhouden.nl ] are whitelisted for your websites. You can see it here:
https://cleantalk.org/my/show_private?service_type=spamfirewall

Please, synchronize the CleanTalk plugins on all of your websites:
? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> press the button “Synchronize with Cloud”

Did it help you?

Hello Serge,

unfortunately, it did not help. I tried it several times during the last days.
I took a look at my Personal List. This is right. Is there any other solution for the problem?

Kind regards,
Amanda Lang

If previous instructions didn’t help, then disable the Anti-Crawler option here:
? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Anti-Crawler

Did it help?

Hallo Serge,

I disabled the Anti-Crawler on Atelierpretiosa.com. At this very moment, the link with e-boekhouden.nl is working.

Kind regards,
Amanda

Hello, Amanda.

If you still want to use the Anti-Crawler option, I can recommend you to contact e-boekhouden.nl support and ask which exactly IP addresses they’re using.

Thank you.

Hello, mister Amagsumov,

Yes, shure, I want tot use the Anti-Crawler option>
The two IP adresses of e-boekhouden.nl are:
IP Range 1: 213.206.235.224 – 213.206.235.255 (213.206.235.224/27)
IP Range 2: 213.206.229.192 – 213.206.229.199 (213.206.229.192/29)

Is this useful to you!

Kind regards,
Amanda Lang

Hello, @amandalang

Please, add those networks in your SpamFireWall Personal Whitelist:

213.206.235.224/27
213.206.229.192/29

Your SpamFireWall Personal Lists:
https://cleantalk.org/my/show_private?service_type=spamfirewall

After that, synchronize the CleanTalk plugins on all of your websites:
? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> press the button “Synchronize with Cloud”

Did it help you?

I tried to do so.

Comments:
213.206.235.224/27 – Record already part of the existing record 213.206.192.0/18
213.206.229.192/29 – Wrong format

Kind regards
A. Lang

The IP network 213.206.229.192/29 is also should be a part of 213.206.192.0/18.

If you have the IP network 213.206.192.0/18 added already, synchronize the CleanTalk plugins on all of your websites:
? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> press the button “Synchronize with Cloud”

Did it help?