Linking Error! WooCommerce Extension V2 to Facebook

Hi @rkhandelwal!

Thanks for reaching out. Happy to help you with this!

I want to sincerely apologize for the connection issue with the Facebook for WooCommerce plugin. We have identified that there is an issue and are taking it seriously, actively investigating with the Facebook team and providing them all the information they need to troubleshoot this further.

We are working very closely with the Facebook team to troubleshoot these connection errors. A Facebook update is required to resolve the issues, and our plugin team is working hard to provide details to help resolve this.

In the meantime, version 1.11.4 uses a different connection process, so you can roll back to this version if needed. This may result in needing to adjust some settings when you upgrade again in the future, but you can download that version here.

Thank you for your feedback,
Benjamin

Able to link WooCommerce Extension V2 to Facebook. Issue resolved.

Thanks for your support.

How did you fix it. I’m still having issues

Hi @rkhandelwal and @blacura,

First, @rkhandelwal, I’m so glad to hear it’s working for you! Thank you for letting us know, and for marking the topic as resolved too. ??

@blacura I’m sorry to hear you’re having trouble. Facebook has been rolling out several different fixes for connection and permission issues – with more going out today. I might recommend giving it another shot to see if your particular issue has been addressed. If it hasn’t been, definitely don’t hesitate to reach out to us–we’d be happy to help you further!

Cheers,
Benjamin

Still experiencing the same issue. Catalogue hasnt been update since a week and always the same error message:
”Oops, something went wrong.
This may be because of a technical error that we’re working to get fixed. Try reloading this page.

Would mind explaining how resolve this issue, as i think Facebook did not resolve this issue yet.

Still experiencing the same issue. Catalogue hasn’t been update since a week and always the same error message:
” something went wrong.
This may be because of a technical error that we’re working to get fixed. Try reloading this page”

Would mind explaining how resolve this issue temporarily from my side, until fb releases a new update

Hi @omrane,

Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

Thanks,
Benjamin

I’m having the same issue, already wrote to Facebook help as well, they said they working on it (couple a months ago)

Your support is a JOKE!

At the moment of writing this I still experience the same problem, current version is 2.1.3

Its about time you fix this if you like our advertising dollars.

Hey @centurimk ,

Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

Cheers,
Steve
SkyVerge

Hey @rkhandelwal
It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve
SkyVerge

I am having the same problem. Plugin just installed on a new site. php 7.4 wordpress latest everything up to date….get linking error at the end.

https://hugos.hr/

• This reply was modified 4 years, 3 months ago by americki.