Link to ask review doesn’t work

Hi,

Thanks for using CusRev.

Please try to go to admin area > Settings > Permalinks > Re-save permalink setting Post Name and recheck the issue.

Let me know how it goes.

Tested but the issue is still there.

https://idees3d.fr/cusrev/6727df6f8d885/?r=9e09b0867343d4df

Thanks for sharing additional information.

As a next step, please enable debugging (see How to Enable Debugging in WordPress), open the review form again, and share with us information from the debug log.

Thanks,

In the debug log file, it just output a warning message like :

[04-Nov-2024 02:47:18 UTC] PHP Notice: Function register_sidebar was called incorrectly. No id was set in the arguments array for the “Sidebar 1” sidebar. Defaulting to “sidebar-1”. Manually set the id to “sidebar-1” to silence this notice and keep existing sidebar content. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /home/clients/dff27430145d3fccc781d1aadad86d52/web/wp-includes/functions.php on line 6085

Any errors related to the Customer Reviews plugin. It keep showing a blank screen.
https://idees3d.fr/cusrev/67256eda4bf06/?r=b40770d82fab5566

Thanks for sharing the debug log. The error about the sidebar isn’t related to our plugin.

As the next step of troubleshoot, could you share the full list of active plugins installed on your website? You can get them from WooCommerce > Status page

Great, thanks

Here active/inactive plugins



Active Plugins (46)

Admin Menu Editor: by Janis Elsts – 1.12.4
Advanced Custom Fields PRO: by WP Engine – 6.3.5
Alma - Paiement en plusieurs fois ou plus tard pour WooCommerce: by Alma – 5.6.0
Asgaros Forum: by Thomas Belser – 2.9.0
Chaty: by Premio – 3.3
Code Snippets: by Code Snippets Pro – 3.6.5.1
Complianz?|?GDPR/CCPA Cookie Consent: by Really Simple Plugins – 7.1.0
Custom Post Type UI: by WebDevStudios – 1.17.1
Customer Reviews for WooCommerce: by CusRev – 5.61.2
Disable Admin Notices Individually: by Creative Motion – 1.3.5
Elementor Pro: by Elementor.com – 3.23.3
Elementor: by Elementor.com – 3.24.7
ElementsKit Lite: by Wpmet – 3.2.7
ElementsKit Pro: by Wpmet – 3.6.7
Envato Elements: by Envato – 2.0.15
Filter Everything PRO: by Andrii Stepasiuk – 1.8.6
Filter Everything?— Produit WooCoomerce & Filtre WordPress: by Andrii Stepasiuk – 1.8.6
Header Footer Code Manager: by DraftPress – 1.1.38
Image Optimizer - Compress, Resize and Optimize Images: by Elementor.com – 1.5.4
WPCode Lite: by WPCode – 2.2.2
LiteSpeed Cache: by Technologies LiteSpeed – 6.5.2
Loco Translate: by Tim Whitlock – 2.6.11
MailPoet Premium: by MailPoet – 5.2.0
MailPoet: by MailPoet – 5.2.0
Maintenance: by WebFactory Ltd – 4.12
Smart Slider 3 Pro: by Nextend – 3.5.1.23
Vérifier Connexion Utilisateur: by Votre Nom – 1.1
Widget Options: by Widget Options Team – 4.0.7
Récupération d’abandon de panier WooCommerce: by CartFlows Inc – 1.3.0
Woo Import Export: by VJInfotech – 5.9.27
Advanced Order Export For WooCommerce: by AlgolPlus – 3.5.4
Faview - Virtual Reviews for WooCommerce: by VillaTheme – 1.2.16
WooCommerce Admin Custom Order Fields: by SkyVerge – 1.17.1
WooCommerce PayPal Payments: by WooCommerce – 2.9.0 (update to version 2.9.3 is available)
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.6
WooCommerce: by Automattic – 9.2.3 (update to version 9.3.3 is available)
ShopLentor Pro – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.4.7
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.9.6
Wordfence Security: by Wordfence – 7.11.7
Gestionnaire de fichiers WP: by mndpsingh287 – 8.0
eForm - WordPress Form Builder: by WPQuark – 4.17.1
WP Headers And Footers: by WPBrigade – 3.0.0
WP Mail SMTP Pro: by WP Mail SMTP – 4.1.1
WP Rocket: by WP Media – 3.17.0.2
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.16.7

YITH Custom Thank You Page for WooCommerce Premium: by YITH – 3.11.0 Inactive Plugins (10)

Exporter for eForm: by iPanelThemes – 1.6.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.0.1
Head, Footer and Post Injections: by Stefano Lissa – 3.2.8
NGINX Cache Optimizer: by Kyup.com – 1.1
NitroPack: by NitroPack Inc. – 1.17.0
Orders Chat for WooCommerce Premium: by u2Code – 1.1.0
PrettyLinks: by Pretty Links – 3.6.8
Rank Math SEO: by Rank Math – 1.0.228
Seraphinite Accelerator (Extended, limited): by Seraphinite Solutions – 2.22.6
Yoast SEO: by Team Yoast – 23.4 Dropin Plugins ()

advanced-cache.php: advanced-cache.php

Thanks, that’s a long list of plugins! Now, please try to deactivate them one by one and check if the review form will start working. This will help to identify the plugin that conflicts with our plugin and breaks the review form.

Thanks for helping again.

Disabled all plugins, I kept woo-commerce and the cusRev plugins but the issue is still there.

https://idees3d.fr/cusrev/6727df6f8d885/?r=9e09b0867343d4df

Thanks for providing additional information. As a next step of troubleshooting, please reach out to us here.

We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.