Link preview – endless loading

  • Resolved truden

    (@truden)


    1 year, 3 months ago

    First I’d like to say thank you to the developer(s) for the great plugin. I’m trying it for few weeks now, and will most probably buy it.
    I have problem with posting link when I’m writing status. There is endless loading at the bottom of the form and there is no way to post the content, because the button doesn’t respond.
    I’m with Newspaper paid theme, and already tested to disable all plugins, except the vital theme plugins, with no avail.
    I’m sure that you can help with this problem.

    Once again, thank you for your great work.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Youzify

    (@kainelabsteam)

    Hello truden,

    Thank you reaching us

    Please follow the next steps to identify the issue further:

    • Make sure you are using the most updated versions of Youzify, WordPress & your theme.
    • Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin
    • If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
    • Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).
    • On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.
    • If you use PHP 7.4, please try to upgrade it to 8.X PHP version

    Best Regards, KaineLabs Team.

    Thread Starter truden

    (@truden)

    Dear @kainelabsteam,
    I have already seen this copy/paste answer in number of other requests for help with your product. I was hoping for real help.
    Of course I’m not gonna buy Youzify if I need to change my theme, for which I paid, and works great with all other plugins.
    And I’ll have to change my 5 star review about your plugin.

    Plugin Support Youzify

    (@kainelabsteam)

    Hello,

    Those steps I mentioned above is the way to identify the issue on your website.

    Since on this forum, we can not allow to access your website back-end so the best way to help you is identify the issue first. It’s hard for us to find a solution without knowing the exact problem.

    Hope you understand.

    Best Regards, KaineLabs Team.

    • This reply was modified 1 year, 3 months ago by Youzify.
Viewing 3 replies - 1 through 3 (of 3 total)
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