Line breaks, HTML stripped from templates Default templates won’t install

  • Resolved katy8439

    (@katy8439)


    4 months, 3 weeks ago

    Hi,
    I have been trying to set up the response emails and it’s not working at all as expected

    When creating my own templates all HTML which includes <p><br><hr> are stripped meaning that everything is sent through on one long unformatted line which is unreadable and useless to the customer and agent.

    I thought I might be able to get around it by installing one of the supplied email templates but these don’t install (or if they do they’re not working as the emails sent are just blank).

    I disabled the “Use HTML template” option but I’m not even getting plain text emails, just one long line of gibberish

    I have tried using the default 2024 theme, using a different browser and disabling the other plugins on my site and nothing has worked

    Is this a known issue or is there some sort of special formatting I need to use to get a readable email sent to a customer and agent?

    Being able to have things like ticket id and ticket URLs on a separate line in an email should be basic functionality, surely?

    Thanks

    Katy

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  • I’m having the same problem. I’ve submittted a ticket so waiting…

    It’s really annoying to restore from a backup if I make a template change as it means I have to manually reapply any client data changes.

    I, too, have this issue, and am trying to figure it out. I have run into so many dead ends–which would be fine, if I hadn’t paid a large amount of money for a yearly subscription. I’m considering uninstalling, and that’s upsetting.

    Plugin Author Jawad Ahmed

    (@jawada)

    Dear All,

    We have fixed the reported bugs and issues, and an updated version has been released. Please update your Awesome Support to version 6.3.1.

    If you have any further questions, please feel free to reach out.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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