Line Break encode in custom url redirection not working

  • Resolved ezeetech21

    (@ezeetech21)


    1 year, 4 months ago

    I have attempted to submit data on the WhatsApp API URL using a custom redirection URL with the desired format:

    Name: John Doe
    Phone: 123465465465
    Email: john_email

    Unfortunately, using %0A for line breaks doesn’t seem to work when redirected to the WhatsApp API and the message format becomes a paragraph without line breaks on WhatsApp like this:
    Name: John Doe Email:[email protected] Phone: 12356578

    Additionally, I encountered some challenges in understanding how to efficiently insert Bit Form’s field keys for URL encoding. In comparison, other form builders, such as Formidable Form, offer a more straightforward approach by allowing users to include field shortcodes directly in custom URLs, like this:

    encodeLinkexample: api.whatsapp.com/send/?phone=NUMBER&text=Name:[1]%0AEmail:[2]%0APhone:[3]

    However, incorporating field keys in Bit Form seems less intuitive, as depicted in the attached screenshot. It took me around 25 minutes to grasp the process. This marks my third interaction on the WordPress support forum regarding Bit Form. While I appreciate your efforts, I have not found the functionality and user-friendliness I expected. I refrain from delving into more issues encountered, but I genuinely hope to see significant improvements in Bit Form’s functionality and user interface in future updates. Thank you for your attention to my concerns.
    Best Regards,
    Zeeshan

    • This topic was modified 1 year, 4 months ago by ezeetech21.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Wayes

    (@wayes001)

    We’ve identified the problem with line breaks not working as expected when redirecting to the WhatsApp API using custom URLs. We plan to address this issue in the upcoming update.

    Regarding your feedback on the user interface (UI) and the challenge of inserting Bit Form’s field keys for URL encoding, we appreciate your input. We are considering your suggestion about improving the UI to make it more user-friendly in future updates. Thank you for bringing this to our attention, and we hope to provide a better experience in the upcoming versions of Bit Form.

    Plugin Support Md Raihan

    (@mdraihanu)

    Apologies for the inconvenience. The line break code ‘%0A’ is being removed during URL sanitization. While we attempted to address its use case, implementing it raised security concerns on our server. Currently, there is no option for users to enable or disable URL sanitization in our UI, making it non-optional.

    We plan to incorporate an option for optional URL sanitization when working on the UI for the Redirect Page. We appreciate your understanding.

Viewing 2 replies - 1 through 2 (of 2 total)
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