Limit Locked to Desired Dedicated IP

  • I’ve been following the setup guide provided by the plugin, but I’ve reached the “Sandbox Mode” section and have hit an issue.

    The “Limit” dropdown is locked to “Desired Dedicated IP”.

    There was an “Announcement” in the corner, stating the following…
    “Service Quota increases are moving to the new Service Quotas dashboard. You can use the Service Quotas dashboard to view and manage your quotas for AWS services from a central location. Not all services are supported at this time.”

    I’ve visited the “Service Quotas dashboard”, searched “AWS services” for SES, clicked on “Sending quota”, followed by “Request quota increase” and then entered my desired value.

    This request is pending, but once approved, I’m guessing I still need to find a way to complete the form, so that I’m removed from “Sandbox Mode”.

    Is this something that’s likely to only be affecting myself or have AWS made some changes and the instructions in the plugin could do with an update to reflect the changes?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Delicious Brains Support

    (@dbisupport)

    HI @kwebdesign ,

    WP Offload SES Support Team here. Thanks for reaching out with your query, we would be happy to assist!

    Could you give us the URL in AWS where you see the Limit dropdown is locked to “Desired Dedicated IP”? Can you also tell us how arrived on that page? Was it from one of our documentations, and which one?

    In my AWS account I don’t see the Limit dropdown. See screenshot below:

    https://share.getcloudapp.com/Wnu6BR9d

    Could you also provide us the URL of the documentation that might need updating?

    Looking forward to your response!

    Thread Starter kwebdesign

    (@kwebdesign)

    The Offload SES Lite plugin provides a setup wizard.
    Step 3 of 6, includes the following information.

    Sandbox Mode

    By default, all new Amazon SES accounts are placed into sandbox mode, which means that you can only send emails to email addresses that are verified with Amazon. To move out of sandbox mode and send emails to any address, you’ll need to put in a request with Amazon to move to production.

    1. Login to your Amazon console and open an SES Sending Limits Increase case.
    2. In the form, make sure you provide the following information:
      • Region: Set this to Europe (London), the same region that you selected in the previous step.
      • Limit: Select “Desired Daily Sending Quota” and try to estimate the number of emails your site will send per day as the limit value (rounding up is fine).
      • Mail Type: Select “Transactional” from the drop down list.
      • My email-sending-complies with the AWS Services Terms and AUP: Yes
      • I only send to recipients who have specifically requested my mail: Yes
      • I have a process to handle bounces and complaints: Yes
      • Use Case Description: Describe the types of emails that your site will be sending.

    Once you submit the form, Amazon will review your request and send you an email letting you know if it has been approved and your account has been moved out of sandbox mode. Amazon usually reviews your request within one business day.

    You can continue setting up this plugin in the meantime by continuing to the next step.

    When I follow the “open an SES Sending Limits Increase case” link, it takes me here… https://support.console.aws.amazon.com/support/home?region=us-east-1#/case/create?issueType=service-limit-increase&limitType=service-code-ses

    Once I’ve selected EU (London), this is what I see.
    https://snipboard.io/5TesDm.jpg

    If you select a region, does the same thing happen for you?

    If so, I was suggesting that perhaps the instructions within the plugin might need adjusting slightly, to reflect this.

    Plugin Support Delicious Brains Support

    (@dbisupport)

    Hi @kwebdesign!

    Thanks for bringing this to our attention.

    We have reported this internally for review and further consideration.

    Thread Starter kwebdesign

    (@kwebdesign)

    No problem. Thanks for the update.
    Whilst progressing with AWS, they’ve requested I verify an identity before I can be removed from Sandbox, so Step 4 might be better placed as Step 3.

    Plugin Support Delicious Brains Support

    (@dbisupport)

    Hi @kwebdesign ,

    Thanks for the additional information. We’ll pass this along to our dev team as well.

Viewing 5 replies - 1 through 5 (of 5 total)
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