Lightbox not working

It’s not working for us either with the newest plugin code. It used to work.

The latest version of the plugin says it requires PHP5.4+, and I’m on PHP7. Tried changing to the TwentySeventeen theme but no luck there either.

I only installed it today so never had the previous version.

I have php 5.6.37 and all other requirements are above the minimums as well.

I might try a few different themes but I’m not hopeful as I’ve tried 5 or so professional ones already

@jpknz Please provide a link to a page that exhibits the issue you are experiencing and I would be glad to take a closer look.

@apawell As per the forum’s guidelines, please create a separate thread so that your issue can be evaluated directly.

Thanks.

https://stopads.co.uk/image-test/

user Archetyped
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Hi, it appears that cURL is not enabled and/or activated for your site. Please see SLB’s documentation for more information on cURL support.

Hi

I already confirmed earlier with my hosting provider over live chat. I was very specific in asking them about cURL being enable for PHP and local requests. They confirmed it is for both.

I can also see cURL here https://stopads.co.uk/phpinfofile.php

I’ll check with them again.

Chat transcript with hosting provider. They have advised yes it’s installed at path /usr/bin/curl and referred me back to you with this path
Me: Hi

Please can you confirm that cURL is enabled for
1. PHP requests
2. local requests

Thanks

me: This question is related to account:stopads.co.uk

Tsacho T.: Greetings and welcome to SiteGround

Tsacho T.: I hope you are doing well today

mM: Hi Tsacho

Me: I’m well. Yourself?

Tsacho T.: I am doing pretty good so far, thanks for asking! cURL is enabled on your server and the full path for curl’s binary on Siteground’s servers is:
/usr/bin/curl
Its installation is standard and you can use all popular options.

Me: How do I find that path?

Me: The problem I’m having is that there is a plugin that requires cURL for local and php requests. Currently the plugin is not working as it should and the plugin author is advising that cURL is either not installed or enabled. I can see it is installed but there is nothing to tell me it’s enabled and no option from cpanel for cURL specifically

Me: that path also doesn’t appear to exist when I browse the server folders

Tsacho T.: Yes, cURL is enabled and active so share the path with the plugin support to further help you with the settings of their product

Me: ok – they are simply advising me to enable it for those two things

Me: how can I find that path when I’m browsing the file directory?

Tsacho T.: curl is used in command lines or scripts to transfer data, not in the file directory
Me: I understand that but it has to be installed somewhere right….

Tsacho T.: it is already installed on your server Josh so please contact the plugin support with the correct path to help you further with the setup

Me: Will do

Hi, one thing to test is disabling HTTP authentication. This can cause issues with local requests.

If you are still experiencing this issue after disabling HTTP authentication, then cURL is most likely not configured properly. Unfortunately, many web hosts will simply reply “yes it’s enabled” without checking if its configured properly (note: just seeing cURL in PHP info does not mean it’s configured properly) and you’ll have to escalate your ticket to get your request looked at by someone with more hands-on experience with their servers.

Thanks – will try disabling authentication now.

Ok – its the authentication thats breaking it.
Might be an idea to add that as a note to your requirements.

Thanks very much for your help.

Glad to hear your issue was resolved ??