Lightbox arrows problem

  • Mindiscover

    (@mindiscover)


    7 years ago

    Hey there,
    I am very thankful for your Great plugin!

    I have one issue: I have to click the lightbox arrows 3 times before it’s switching to the next image. It happens in every image and it seems like there is 3 image of every kind, which is incorrect.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Mindiscover

    (@mindiscover)

    By the way, This is the only plugin on the website now

    jamzth

    (@jamzth)

    Hi @mindiscover,

    Thanks for reaching out and sorry to hear that you are having trouble. Are you using some sort of pagebuilder with your theme? It seems that something is adding p tags into the gallery and causing multiple instances of each image in the gallery lightbox. This is why you have to click through several times.

    If your pagebuilder gives you the option, choose to not automatically add paragraphs in the section that contains the Envira Gallery shortcode.

    Let me know if this helps. Thanks so much!

    Thread Starter Mindiscover

    (@mindiscover)

    Hey jamzth!

    I dont have any Pagebuilder.
    Only theme installed..

    jamzth

    (@jamzth)

    Hi @mindiscover,

    Thanks for the information. It seems that you’ve already changed that gallery on the previously linked page to something other than Envira. Would you be willing to change it back and submit a ticket through our website https://enviragallery.com/contact/ so we can help you more thoroughly?

    Thanks so much!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Lightbox arrows problem’ is closed to new replies.
  • In: Plugins
  • 4 replies
  • 2 participants
  • Last reply from: jamzth
  • Last activity: 7 years ago
  • Status: not a support question