Lightbox and zoom doesnt work.

Hi there,

In order to troubleshoot this further, please share a copy of your system status report as found under WooCommerce > System Status ??

Thanks!

Ty you for your answer. If it is possible to snd somewhere privately the url of the page inform me ??

### WordPress Environment ###

WC Version: 3.7.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.2.4
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: el
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.23
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2t

SUHOSIN Installed: –
MySQL Version: 5.7.27-1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.7.1
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Συνολικ? μ?γεθο? β?ση? δεδομ?νων: 52.77MB
Μ?γεθο? β?ση? δεδομ?νων: 30.17MB
Μ?γεθο? ευρετηρ?ου β?ση? δεδομ?νων: 22.60MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_atum_product_data: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mgmlp_folders: Data: 0.38MB + Index: 0.47MB + Engine MyISAM
wp_options: Data: 4.23MB + Index: 0.08MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 12.52MB + Index: 14.03MB + Engine InnoDB
wp_posts: Data: 8.52MB + Index: 4.98MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_term_relationships: Data: 0.38MB + Index: 0.22MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 0.95MB + Engine InnoDB
wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.38MB + Index: 0.66MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yikes_easy_mc_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Security ###

Secure connection (HTTPS): ?
					Το κατ?στημ? σα? δε χρησιμοποιε? HTTPS. Μ?θετε περισσ?τερα σχετικ? με το HTTPS και τα πιστοποιητικ? SSL.
Hide errors from visitors: ?

### Active Plugins (28) ###

Redux Framework: απ? τον/την Team Redux – 3.6.15
Change WordPress Login Logo: απ? τον/την Boopathi Rajan – 1.1.4
Classic Editor: απ? τον/την Συντελεστ?? WordPress – 1.5
Contact Form 7: απ? τον/την Takayuki Miyoshi – 5.1.4
Disable Comments: απ? τον/την Samir Shah – 1.10.2
Flexible Shipping: απ? τον/την WP Desk – 3.9.1
Force Regenerate Thumbnails: απ? τον/την Pedro Elsner – 2.0.6
WPBakery Page Builder: απ? τον/την Michael M - WPBakery.com – 6.0.5
LA Studio Core: απ? τον/την LA Studio – 2.2.7
Loco Translate: απ? τον/την Tim Whitlock – 2.3.1
MASS Users Password Reset: απ? τον/την KrishaWeb – 1.4
Max Mega Menu: απ? τον/την megamenu.com – 2.7.2
Menu Image: απ? τον/την Rui Guerreiro – 2.9.5
Negan Package Demo Data: απ? τον/την LA Studio – 1.0.5
Slider Revolution: απ? τον/την ThemePunch – 6.0.6
Search By SKU - for Woocommerce: απ? τον/την Matthew Lawson – 0.6.1 – Δεν ?χει ελεχθε? στην τελευτα?α ενεργ? ?κδοση του WooCommerce
Timologia for WooCommerce: απ? τον/την John Athanasiou – 2.5 – Δεν ?χει ελεχθε? στην τελευτα?α ενεργ? ?κδοση του WooCommerce
WooCommerce Cash On Pickup: απ? τον/την Marian Kadanka – 1.5 – Δεν ?χει ελεχθε? στην τελευτα?α ενεργ? ?κδοση του WooCommerce
WooCommerce B2B: απ? τον/την Code4Life – 2.1.0 – Δεν ?χει ελεχθε? στην τελευτα?α ενεργ? ?κδοση του WooCommerce
WooCommerce - Store Exporter: απ? τον/την Visser Labs – 2.2
WooCommerce Extra Charges To Payment Gateway (Standard): απ? τον/την hemsingh1 – 1.0.12.9 – Δεν ?χει ελεχθε? στην τελευτα?α ενεργ? ?κδοση του WooCommerce
WooCommerce: απ? τον/την Automattic – 3.7.1
Email Login: απ? τον/την Beau Lebens – 4.6.4
WP Fastest Cache: απ? τον/την Emre Vona – 0.8.9.9
WP Mail SMTP: απ? τον/την WPForms – 1.6.2
Smush: απ? τον/την WPMU DEV – 3.3.0
Easy Forms for Mailchimp: απ? τον/την YIKES
Inc. – 6.5.5

Λ?στα Επιθυμι?ν YITH WooCommerce: απ? τον/την YITH – 2.2.13

### Inactive Plugins (4) ###

Envato Market: απ? τον/την Envato – 2.0.3
Mailchimp for WooCommerce: απ? τον/την Mailchimp – 2.2.4
Regenerate Thumbnails: απ? τον/την Alex Mills (Viper007Bond) – 3.1.1
Webcraftic Disable Admin Notices Individually: απ? τον/την Webcraftic <[email protected]> – 1.1.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Β?ση καταστ?ματο?: #68 - /shop/
Καλ?θι: #71 - /cart/
Ταμε?ο: #48286 - /checkout/
Ο λογαριασμ?? μου: #48287 - /my-account/
?ροι και Προ?ποθ?σει?: ? Η σελ?δα δεν ορ?στηκε

### Theme ###

Name: Negan Child
Version: 1.0
Author URL: https://themeforest.net/user/LA-Studio?ref=LA-Studio
Child Theme: ?
Parent Theme Name: Negan
Parent Theme Version: 1.3.2
Parent Theme Author URL: https://themeforest.net/user/LA-Studio?ref=LA-Studio
WooCommerce Support: ?

### Templates ###

Overrides: negan/woocommerce/archive-product.php
negan/woocommerce/cart/cross-sells.php
negan/woocommerce/content-product.php
negan/woocommerce/content-single-product.php
negan/woocommerce/global/quantity-input.php
negan/woocommerce/loop/add-to-cart.php
negan/woocommerce/loop/loop-end.php
negan/woocommerce/loop/loop-start.php
negan/woocommerce/loop/orderby.php
negan/woocommerce/loop/pagination.php
negan/woocommerce/loop/sale-flash.php
negan/woocommerce/myaccount/form-login.php
negan/woocommerce/product-searchform.php
negan/woocommerce/single-product/product-image.php
negan/woocommerce/single-product/product-thumbnails.php
negan/woocommerce/single-product/related.php
negan/woocommerce/single-product/share.php
negan/woocommerce/single-product/tabs/tabs.php
negan/woocommerce/single-product/up-sells.php

### Action Scheduler ###

Complete: 22
Oldest: 2019-09-26 16:48:35 +0000
Newest: 2019-10-21 20:23:33 +0000

Pending: 1
Oldest: 2019-10-24 17:26:20 +0000
Newest: 2019-10-24 17:26:20 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

• This reply was modified 5 years, 1 month ago by Kostas Pinakas.

Thanks for that status report – it does seem to be missing the store URL though, which means this isn’t something we can troubleshoot from our side.

Working with *only* the system status report, I do see that your theme is overriding several WooCommerce templates with its own ones including those used for images although we can’t say for sure whether this is the cause without taking a closer look.

If sharing the URL isn’t feasible, we’d recommend getting in touch with a web developer (or customisation expert: https://woocommerce.com/customizations/) to take a closer look into that for you.

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Kind regards,