Liftgate Upcharge

Any Help would be greatly appreciated.

Hi Oscar,

On the R+L Carriers settings page you can “Toggle Destination Accessorials”. One of those options is “Liftgate Needed for Delivery”. If you turn that option on then the user will see a checkbox during checkout. Also, the “Overrides Destination Accessorials” for Liftgate should be turned off if you want the user to be able to make the choice themselves.

If the user selects that checkbox during checkout then the accessorial will be included in the quoted shipping rate. However, the charge is not a flat fee of $100. If you turn on debug mode you can see the R+L Response which breaks down the exact quoted cost of the Liftgate accessorial.

The plugin does not currently support a custom flat fee for accessorials. It is possible to add a custom flat fee to all shipments but that does not fit your needs. We would suggest using the quoted Liftgate cost.

Hello,

Thank you for all your help. I have done what you have told and some how the Liftgate option shows up but is not selectable and the cart outputs a error message say that there isn’t a shipping method selected.

We used the link you provided for your test site. During checkout we are seeing the following error: Product #264: WILTON WACF-3037 is missing shipping class. Skipping.

It looks like all of the products might be missing their shipping class. You can set that value in the WooCommerce product admin page. Under the shipping options for each product there is a field for shipping class. The R+L Rate Quote API requires that information to return a quote.

If you do not know the shipping class for a product you can calculate it on the R+L websites at: https://www2.rlcarriers.com/freight/shipping/density-calculator

You will need the weight and dimensions of each product to get its shipping class. Once those are filled out you should start seeing quoted values in the cart and checkout.

got it. gave all products a class. all seems to be in order now. Thank you. One more question… I see a option in the edit product that says: “Indicates that this item may be shipped with R+L Freight regardless of weight.” what does this do? Will it remove the Liftgate option?

No, it will not override the liftgate option.

It does override the numerical value set under WooCommerce->Settings->Shipping->Manage Shipping Methods->Edit->Minimum Freight Weight. The default setting is 150lbs but you can manually enter any value.

You can use the checkbox you mentioned to enable a particular product to ship via R+L despite being lighter than the Minimum Freight Weight.

Hello again,

I have another couple of problem with this plugin.

1. None of the Destination Accessorials are doing anything… you cant select it, and it doesn’t do anything.

2. we have a connection issue with your plugin the output says: “API Error Message: User does not have access to the specified tool.”

what does this mean..