Lifter LMS quiz – question 2 is hanging and does not display

  • Resolved darrylowen

    (@darrylowen)


    1 year, 8 months ago

    I am using Lifter LMS 7.2.1, WP 6.2.2, Elementor 3.14.1 and PHP 8.1 (PHP upgraded from 8.0 to 8.1 yesterday)

    A student reported that on her first quiz, she answered question 1 on a quiz then hit the next question button. The next question does not load, she just gets the spinning square. I have tested the same scenario using her login and I get the same problem.

    I also noticed that the Lifter LMS reporting is not working, it shows ‘Error’ in each of the summary boxes on the dashboard and if I click a summary box (e.g. Enrollments), I get a blank screen with the error “Not enough columns given to draw the requested chart.”

    Are these PHP 8.1 issues or something else?

    • This topic was modified 1 year, 8 months ago by darrylowen.
    • This topic was modified 1 year, 8 months ago by darrylowen.
    • This topic was modified 1 year, 8 months ago by darrylowen.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter darrylowen

    (@darrylowen)

    Just noticed that I’m getting a tiny red 500 error in the quiz editor if I page back on the browser from the user screen of the quiz to the editor.

    Plugin Support Nick Mariano

    (@reddotinmotion)

    @darrylowen,

    Thank you for your patience. I understand that experiencing the following issues:

    • The quiz is hanging on the front end.
    • The summary boxes in LifterLMS reporting screen are showing an error.
    • An error 500 occurs when you navigate between the quiz editor and user screen of the quiz.

    I tried replicating these problems using PHP 8.1.9, MySQL 8.0.16, and nginx, but I was not able to reproduce the issue. Could you please let us know the exact version of PHP 8.1.x you are using?

    Also, could you please confirm if?LifterLMS 7.2.1 and Elementor 3.14.1?are the only plugins you are using on this site? If not, we may need to do a little bit of troubleshooting to find out what is going on. In particular, we need to:

    1. Rule out potential theme conflicts.
    2. Rule out potential plugin conflicts.

    Rule out potential theme conflicts

    Please temporarily switch from your current theme to any other default theme on your WordPress site. Then, check your website again. If the problem disappears, then there might be some conflicts with the theme. If there are theme conflicts, please let us know. You can also reach out to the support team of the conflicting theme.

    Rule out potential plugin conflicts

    If the issue persists after you switched to a default theme, please deactivate all plugins on your website except the LifterLMS core plugin. Check to see if the issue disappears. If the issue disappears, then there is a plugin conflict somewhere.

    If there is a plugin conflict, reactivate each plugin?one at a time?until the problem re-appears. If you find a conflicting plugin, please let us know which plugin. You may also reach out to the plugin’s support team about this conflict.

    We’ll look out for your response, and let us know if you have any other questions!

Viewing 2 replies - 1 through 2 (of 2 total)
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