Lieferung in Postfiliale, Postnummer required

The “Postnummer” is mandatory for “Packstation”, but optional for “Postfiliale”.

Yes, that’s true for the Checkout form.
But in the same time its not possible to create a DHL Shipping Label with the DHL Plugin for a “Postfiliale” with an empty “Postnummer” field.
So either you should make it mandatory in the Checkout Form or make it optional while creating a shipping label?!

What is the error you are receiving when creating the label?

Could not create label – Postnummer oder E-Mail-Adresse muss gesetzt sein.

That’s the error I get! Even if there is a E-Mail Adress present.

Is no email set for the customer when purchasing? How are they sent an order confirmation?

I believe that if no email is set then it is true that a Postnummer might need to be set.

Email is set as mandatory in our shop! But even with an email address in the system I get the same error.

Is it possible that you are not passing the customer email to DHL in the settings see https://www.dropbox.com/s/93pxy744r61ij83/Screen%20Shot%202022-09-21%20at%2010.46.28.png?dl=0 ?

That actually does the trick! I was assuming it would send a DHL Email directly to the customer but in this case I can activate the feature.

Thanks for the help!

No it only sends the email as a field. I am glad it is fixed.