Licensed support quandary

  • Resolved tgrblogger

    (@tgrblogger)


    9 months, 2 weeks ago

    Purchased the license for the Pro version via WordPress.com interface, and the plugin when installed shows managed by host. Have an issue thatq needs support, but I don’t know who actually is supporting it. Never received a login for The Events Calendar website, so cannot open a ticket there. WordPress.com support shows it as a third-party plugin and says they will not support it. This is a paid version and was partly made decision to purchase because it was advertised with premium support. So who actually will support it, and how do I access that support?

    • This topic was modified 9 months, 2 weeks ago by tgrblogger. Reason: tags
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  • Plugin Contributor Andras Guseo

    (@aguseo)

    Hi @tgrblogger

    Due to the forum policies we are not able to provide support for our premium products here. We will not leave you hanging! Please, send us an email with the details of the issue to support [at] theeventscalendar [dot] com, and we’ll be happy to help.

    Looking forward,
    Andras

Viewing 1 replies (of 1 total)
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