License not activated

  • Resolved zatakk

    (@zatakk)


    7 months, 1 week ago

    Hello

    The license is not getting activated for some reason and asking me to reach out to help. Tried manual activation as well as email link – click. Same result.

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  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @zatakk,

    Can I confirm whether our installation/troubleshooting methods have any effect?: https://www.wordfence.com/help/api-key/#installing-your-free-license-key

    If you attempt to “Install License” after 24 hours, you will no longer be able to automatically install the Wordfence license key. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install your new Free Wordfence license. In those cases you will need to manually copy and paste the key from the email to complete the activation of Wordfence Security.

    If you copy/paste your new Wordfence license key into the “License Key” field and you receive a message “Error Installing License”, first verify that you did not inadvertently copy only part of the license key or overwrite a portion of the license key when pasting the key in to the text box. When in doubt, clear out the field and recopy/paste the key into the “License Key” field. If this does not work, return to the WordPress plugin page and request a new Free key by selecting the button “Get Your Wordfence License”.

    Thanks,
    Margaret

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