License key visible in the order page but not in the my-account page

  • Resolved utpal23

    (@utpal23)


    2 years, 9 months ago

    Hi,

    I am facing the following issues with the plugin.

    1. the license key does not get automatically assigned to the processing orders (though I have selected that option in the settings)

    Settings Screenshot: https://bit.ly/3t4BJNC

    2. When I manually assign it to the order, it shows on the order page however it does not appear on the my-account page.

    My Account Page Screenshot: https://bit.ly/3x0SlHh
    Order Page Screenshot: https://bit.ly/3N8uQmu

    Is there a way in which the license key gets automatically displayed on the my-account page as soon as the order is placed for the products to which the license key is assigned?

    If we can have the above working, it will be a great help.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

  • @utpal23 Hi,

    Hope you are doing good.

    In plugin Settings > My Account Tab you have to enable the Check “Enable License Keys”; then keys will visible on the My Account page.

    For more details check Docs here.

    Thanks

    Thread Starter utpal23

    (@utpal23)

    Thanks for your reply, however that option is already checked. Attached is the screenshot for your reference.

    https://bit.ly/3NLybI0

    You might need to save your permalinks after enabling this option.

    Thread Starter utpal23

    (@utpal23)

    Yes. I have done that as well. Still no luck.

    @utpal23

    We are unable to reproduce the mentioned issue on our staging site. It seems like the theme or some other plugin is conflicting with the Our plugin Can you change the theme to WordPress default 2022 or deactivate the plugins one by one and check if the issue still persists or not.

    Thanks

    @utpal23 In your settings, only check *one* order status – the lowest status level necessary for the client to get access to the license key. Leave all order status levels above that one unchecked, and see if that fixes it. (Checking a status level should enable it for both that level, and all status levels above that one, by default).

    If it’s still not showing up, check the order notes to verify that the order status was set to the one you have checked at some point; if not, manually update the status to that one, and recheck if it shows up. It is possible I suppose that skipping a status level might not trigger enabling the key visibility on the account page, but I haven’t checked the source to verify.

    Also, did the plugin ever send the license key email? The email should be triggered at the same time that it becomes visible on the user account page.

    Lastly, if you are using custom order statuses (as it appears you are), try disabling the plugin(s) responsible for that, since status names may not actually represent the underlying status it appears to be.

    With each of the tests I suggested above, run a new order through the system to test it; simply refreshing the account page for the same order each time may not reflect the changes depending on what actions are being used to trigger the visibility in my account. (At the very least, manually update the order status each time, if testing on the same order).

Viewing 6 replies - 1 through 6 (of 6 total)
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