license key access with upgrade

We upgraded plugin for ’embed any doc’ on Friday – in all my confirmation emails there is no reference to a licensing key that WordPress requires:

see the email I sent to both microsoft AND embedanydocument.com earlier citing screenshots/documentation needed to access what I need.

I can be reached at 630.715.1304 OR [email protected].

The upgrade was $40. The expense is not the concern, it’s the lack of support for a product you sell and microsoft endorses that bothers me. In all confirmation correspondence received upon receipt of the upgrade, none cited an Envato purchase key needed (see screenshot in complaint message below)

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I need a licensing key for the plugin upgrade to WordPress for the embed any file plugin. Here is my receipt from Paypal, plus my envato account screenshot and the WordPress screenshot showing the need for the plugin. Please get back to me ASAP – for a Microsoft-approved plugin; I would expect better than Facebook messaging for support. Paypal receipt for plugin upgrade:https://drive.google.com/file/d/1d7zDeTVVbvgrs5VolYBTC4DAcrOyXy7F/view?usp=sharingWeird authentication email from envato with little explanation:https://drive.google.com/file/d/1YRJxV4IJWd6D_QLrSBgThxVime98dIpv/view?usp=sharingWordPress need for licensing key screenshot:https://drive.google.com/file/d/1HrLyQz_2s9-yPFXKPFzPdl2dbtAEqSG8/view?usp=sharingEnvato proof of account screenshot:https://drive.google.com/file/d/1j6YVTNGWhlHEuxdEaLyrCnItSFIgSlsD/view?usp=sharing

Please advise ASAP, I can be reached at [email protected] OR by cell 630-715-1304. Thank you.

The page I need help with: [log in to see the link]