License expired after 1 day?!!?!?

  • Resolved robrob2019

    (@robrob2019)


    2 years, 1 month ago

    Used the lite version for a while to test out. Loved it. Bought the pro version 9.28.22. Setup went great. Client loved it. Logged in to site today and the plug in asked for my license #, entered it again…told me my license was expired. Logged into dashboard on Freemius, see my 9.28.22 purchase AND a message saying my renewal, which shouldn’t be til 9.28.23 had failed on 9.29.22 and now the plug in won’t let me do anything.

    Contacted support. No response. Client is angry. Not impressed with the pro version so far. Quite the opposite; no email letting me know the incorrectly attempted renewal failed? And I can’t even get a message through to support unless I choose the “general” or “presales” question since it’s telling me my license expired.

    ALSO – double checked PayPal and the transaction went through just fine. So as of today (10.3.22), they took my money and did not deliver a product that works.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author DearHive

    (@dearhive)

    Hi,

    We understand your frustration.

    Our License Partner Freemius, issued a 24hour license until PayPal actually completes the transaction. These are issues due to PayPal transaction delays.

    Some people take advantage of this and cancel the subscription before PayPal actually transfers the payment. These kinds of frauds are common in PayPal. And our Payment Partner, Freemius, has followed such precautions to stop such frauds.

    Here are your transactions details as per Freemius logs: GMT Time
    subscription.created 2022-09-28 14:41:07
    plugin.premium.downloaded 2022-09-28 14:42:07
    license.activated 2022-09-28 14:43:47
    license.expired 2022-09-29 14:42:02
    user.support.contacted 2022-10-03 13:24:56
    payment.created 2022-09-28 14:41:04

    We have contacted Freemius on why the payment was reported late. Not sure if it was due to PayPal or Freemius delays.

    We ourselves got the Payment mail just an hour ago. Whereas the purchase was done on September 28. This is something we will try to resolve.

    Best Regards,
    DearHive

    Moderator Yui

    (@fierevere)

    永子

    For pro or commercial product support please contact the developer directly on their site.
    This includes any pre-sales topics as well.
    As the developer is aware, commercial products are not supported in these forums.
    I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
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