License error

  • Resolved Kevin

    (@astianax)


    4 years ago

    Hello,

    I tried to reach the support on your website, but I can’t send any message. There’s an error …

    So I try here !

    I can’t put my license on the pro version, it say “invalid license”. I only receive one by mail, so I think it’s the right one ?

    Do you know why it’s not working ? The license start with “bountyXXXXXXXXXXXXX”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi Kevin,

    Thanks for getting in touch.
    Please reach out to your hosting administrators to allow outgoing connections to https://www.cartbounty.com as it is the location of our Licensing server.
    Seems like your domain is blocking any connections to our server and that is also the reason no emails are reaching us.

    Best,
    Nauris

    Thread Starter Kevin

    (@astianax)

    Hi,

    that’s weird because there is no firewall …

    in secupress, I have no request or anything going to https://www.cartbounty.com !

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi Kevin,

    Please try reaching us now using the form as we will require additional information from your side: https://www.cartbounty.com/get-premium-support/
    If you are still unable to reach us there, we will give you our email information for direct communication.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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