Licence says its not active

Please, open a private ticket in https://www.pricebasecountry.com.
Commercial products are not supported in these forums.

Thank you.

• This reply was modified 7 years, 4 months ago by Oscar Gare.

For pro or commercial product support please contact the author directly on their site.

As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.