Length of Instagram Business reels

  • Resolved roxannegux

    (@roxannegux)


    1 month ago

    Hi there. I am loving the jetpack social plugin so far. I upgraded to allow additional media to be uploaded with posts so that I can post Instagram ( IG ) reels. But I have a problem that. came up today: In your support documentation it says that IG videos can be up to 15min in length. When I add a video to be pushed that is longer than 1 min however, I get an error that because of IG Business rules I cannot upload that video as it is too long. When I reduce the size to 1 min or less in length- the post goes through to IG. ???♀?
    So to recap STR:
    1. start a new jetpack social post

    2. write the post

    3. add a featured image

    4. add additional media(MP4 1.5min in length)

    5. link to Ig, Facebook and mastodon

    6. add categories

    7. add tags

    8. publish

    expected behavior: publish to all three connected accounts

    actual behavior: says it will only push to 2/3 account. gives a warning that due to IG business rules teh video is too long. warning has link to your support page which says reels can be 15minutes for business accounts (which I have)

    Thanks so much for your help. Cheers

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @roxannegux,

    Thanks for reaching out to us.

    I was able to replicate the issue you reported with a 4-minute video I tried to share to a test Instagram account.

    I have reached out to our product team to have a look at the issue and I will get back to you as soon as I have updates from the team.

    In the meantime, please know that as a paying Jetpack Social user, you are entitled to direct support via our ticket queue. You can reach out directly to us here: https://jetpack.com/contact-support/.

    If you decide to reach out to us through our contact form, please drop a link to this forum thread for reference purposes.

    Best,

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hey @roxannegux,

    Great news! Our developers identified the cause of the issue, and a fix will be included in the next plugin release, scheduled for release very soon.

    Thank you for bringing this to our attention! I’ll mark this thread as resolved for now, but if there’s anything more we can assist you with, please don’t hesitate to reach out. As my colleague mentioned, as a premium user, you’re also welcome to contact us directly via email.

    Best regards,
    Alin

    Thread Starter roxannegux

    (@roxannegux)

    Thank you so much!

Viewing 3 replies - 1 through 3 (of 3 total)
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