Learnpress quizzes broken after update to 4.2.7.3

  • Hi,

    Since the latest Learnpress update any quizzes no longer work at all with Safari or Firefox. The quiz page is displayed but there is no option to start quiz.

    On Chrome one test gives the “start” button but when clicked it just says “You have not start the quiz”. The others under Chrome appear to work.

    I have tried rolling back to version 4.2.6.9 – no change.

    I have another site with the same problem since update to 4.7.2

    Any ideas?

    Thanks

    Ross

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi Ross,

    Thank you for reaching out and providing details about the issue.

    The problem you’re describing seems to be related to a conflict between the JavaScript functionality of LearnPress and a caching plugin. If you have a caching plugin installed, please try temporarily disabling it to see if the issue persists.

    If the problem continues, could you kindly provide us with a screenshot or a video showing the process leading to the error? This will help us better understand the situation and provide a more accurate solution.

    We’re here to assist further, so please don’t hesitate to let us know how it goes.

    Best regards,
    Brianvu-tp

    Thread Starter rosswizz

    (@rosswizz)

    Brian,

    Thanks for the quick reply.

    I have deactivated W3 total cache that changed nothing. I even uninstalled it, no change.

    I will upload a film or screenshot later today.

    I am happy to give you direct access to the site it you have a secure method we can use.

    Thanks

    Ross

    Thread Starter rosswizz

    (@rosswizz)

    This is a link to a simple video to show the problem

    https://youtu.be/h0S_mVJe8b8

    Plugin Support brianvu-tp

    (@briantp)

    Hi Ross,

    Thank you for sharing the video that demonstrates the issue. We’ve reviewed it and also conducted tests on Safari with LearnPress version 4.2.7.3 and the default Twenty Twenty-Four theme, but we couldn’t replicate the error you’re experiencing.

    To investigate this further and provide a precise solution, we recommend that you create a free support ticket on our official forum. Here, our development team will be able to examine the issue more deeply and address it directly.

    Please visit our support forum and click on the “Support” section to create a ticket. Provide the subject “rosswizz – Learnpress quizzes broken after update to 4.2.7.3”, and kindly include the video link and any additional information.

    We truly appreciate your patience and understanding. Let us know if there’s anything else we can assist you with!

    Best regards,
    Brianvu-tp

    Thread Starter rosswizz

    (@rosswizz)

    Brian,

    I have created the ticket as requested.

    I have also provided the login details for you, let me know if there are any problems connecting.

    Thanks

    Ross

    Plugin Support brianvu-tp

    (@briantp)

    Hi Ross,

    Thank you for confirming! We’ve received your ticket and the provided login details. Our team will review the issue thoroughly and get back to you with an accurate solution as soon as possible.

    We appreciate your patience and cooperation.

    Best regards,
    Brianvu-tp

Viewing 6 replies - 1 through 6 (of 6 total)
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