LearnPress Notification Emails are not sending

  • Thilina Wickramasinghe

    (@thilina-wickramasinghe)


    4 months, 2 weeks ago

    Hi there,

    Previously, email notifications worked as expected. But recently, we observed there is no emails sending only from LP plugin. All the other transactional emails are sending as expected and already implemented SMTP using the FluentSMTP plugin.

    Please refer to the attached screenshots.

    Other emails:
    https://prnt.sc/k3aUjAZyM7Dq

    LP Emails settings:
    https://prnt.sc/f1rW7KeQHYTT

    Could you please check and let me know how to fix this issue.
    We are using your Eduma theme with LearnPress.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi Thilina Wickramasinghe,

    Thank you for reaching out!

    We’ve tested LearnPress version 4.2.7.2 with WordPress’s default Twenty Twenty-Four theme, and the email notifications are functioning as expected. To help isolate the issue, we recommend switching to the Twenty Twenty-Four theme and deactivating all plugins except for LearnPress and FluentSMTP.

    If the issue persists after these steps, please let us know, and we’ll provide further assistance.

    Thank you for your cooperation!

    Best regards,
    Brianvu-tp

Viewing 1 replies (of 1 total)
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