LearnPress Gradebook Addon Page Loading Issue

We are using the latest WP version (6.7.1) with Gradebook Version 4.0.7 plugin.

https://prnt.sc/YD4I6KTb1vV_

• This reply was modified 2 months, 2 weeks ago by Thilina Wickramasinghe.

Hi Thilina Wickramasinghe,

Thank you for bringing this issue to our attention and for providing detailed information along with the screen recording.

The problem you’re experiencing with the Gradebook Add-On Page might be caused by an outdated version of the Co-Instructors Add-On for LearnPress plugin. This was a known issue in older versions, and we have addressed it in the latest update.

Please ensure that your Co-Instructors Add-On for LearnPress is updated to the latest version. After updating, kindly clear your site cache and check if the issue is resolved.

If the problem persists even after the update, do not hesitate to contact us again, and we will investigate further to provide you with an appropriate solution.

We appreciate your understanding and patience.

Best regards,
Brianvu-tp

Hi,

Thank you for your reply.

However, we haven’t installed or using “Co-Instructors” addon in this website.

Screenshot: https://prnt.sc/XsH6iwzvGCnA

Hi Thilina Wickramasinghe,

Thank you for your prompt response and for clarifying that the Co-Instructors Add-On is not installed on your website.

The issue you’re experiencing appears to be more complex and might be related to a logic error within the LearnPress Gradebook Add-On. To thoroughly investigate and identify the root cause, we’ll need to examine the issue in more detail.

To assist you further, please create a free support ticket through our official forum with the subject line “Thilina Wickramasinghe – LearnPress Gradebook Addon Page Loading Issue”

You can visit our support page and click on “Support” to create the ticket. This will allow our development team to directly review your case and provide an accurate resolution.

We sincerely apologize for the inconvenience and appreciate your understanding. We’re committed to resolving this issue for you as soon as possible.

Best regards,
Brianvu-tp

Thank you for your reply. I opened a support case in your new support portal: https://help.thimpress.com/

Ticket #583

• This reply was modified 2 months, 2 weeks ago by Thilina Wickramasinghe.

Hi Thilina Wickramasinghe,

Thank you for letting us know. We’ve received your ticket in our support portal. Our team will review it and respond to you as soon as possible.

We appreciate your patience and understanding while we work on resolving this issue for you.

Best regards,
Brianvu-tp