Lead time broken

  • Resolved Jacob Wonder

    (@jacobwonder)


    2 years, 10 months ago

    it seems the lead time and preorder dates are not calculated by the calendar, but by servicable days.

    So 1 day service time does not = 24 hours. It just disables the first date of available dates.

    So if a restaurant is only open Saturdays, there is currently NO WAY to require a 24-hour notice. The lead time would just not allow anyone to book the first available Saturday no matter the day of the week.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Jacobwonder,

    Thank you for your question.

    The Lead time and preorder days are both influenced by your “service hours/days”.

    For your use case, if your service hours/days are only open during Saturday, your customer could still select the Saturday for delivery/pickup anytime of the week. Watch this example:- https://share.getcloudapp.com/4guZZd46

    Furthermore, let me give you an example for your question requiring 1 day lead time and your store only operates 1 day every week. Today is Thursday, If I set the operation day only Thursday and If I add 1 day lead time, my customer will not be able to select date for pickup/delivery anymore “Today”. The next available date they can choose is on Thursday next week. Watch this:- https://share.getcloudapp.com/6quEE6XE

    If I set the Lead Time to 0, they will be able to select delivery/pickup today. Watch this:- https://share.getcloudapp.com/6quEE61n

    I hope this answers your questions, and it helps. Let me know if you have anything else I can help you with.

    Best regards,
    Jhim

    Thread Starter Jacob Wonder

    (@jacobwonder)

    @jhimross Then there is definitely a bug because it is NOT working like that on my website.

    Hi @jacobwonder

    Thank you for the update.

    It appears that I cannot replicate the issue you are experiencing on my test site.

    We have released a new version for Orderable (Free) and for Orderable Pro. Please ensure to update the plugin to the latest version and give it a try if this will resolve the issue on your website.

    The issue seems to be isolated on your website. For this, I recommend ruling out if there is any conflict. Try deactivating some of your plugins, or switch themes to test for any conflict. If you have any caching plugin, try to clear or temporarily disable the cache.

    Lastly, check if there is any error in the console, and you can also send a screen recording, so we can better understand what’s happening on your end.

    Let us know how it goes, and if you need further assistance.

    Best regards,
    Jhim

Viewing 3 replies - 1 through 3 (of 3 total)
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