‘Lead’ not working with GA on.

Hi there,

Thanks for reporting this problem. We will have a look in the next days and come back to you.

Best regards from Spain.

Same problem here.
Installed but the pixel is not firing. Looking forward to the fix.

Hi @seventy,

We have been checking the error you reported and we have not been able to reproduce it. For us it works correctly. We have tried on several websites we run and on each one it fired correctly the GA event, the page view and the lead event from Facebook.

I think you have removed the plugin from your site so we have not been able to reproduce it there. If you want us to trace the problem it would be great if we could arrange some hours were you actívate it again.

Best regards from Spain.

Hi @davym123,

Do you have the exact same issue than @seventy? In that case it would be great if you could send us a URL where you have the issue so that we can trace the problem.

If your problem is not exactly the same (GA event and GA page view firing ok and Facebook lead not firing), please open a new support thread so that we can try to help you.

Best regards from Spain.

I have the same problem ie I’ve set up the DOM tracking but no leads are being recorded in FaceBook.
Can I email a URL and some screen shots?

https://drive.google.com/a/polishedpixels.com.au/file/d/1ENuDXPAOqM7cVISkb_c2EsQgLtOCkDFn/view?usp=drivesdk
https://drive.google.com/a/polishedpixels.com.au/file/d/1V7jYniOYxkZGhFW-Ia2nKWZASIOJPqRa/view?usp=drivesdk
https://drive.google.com/a/polishedpixels.com.au/file/d/1W6MMVtBhNgFW29Hd6Xn6OAKFKc_pUNti/view?usp=drivesdk

I have now turned off the GA tracking https://drive.google.com/a/polishedpixels.com.au/file/d/1LsJjcMQgG5uQSDVyR6NRK_mkOk_SaoTL/view?usp=drivesdk
but there has been no improvement ie no events are tracking in Facebook

Hi @lightningmcqueen,

Thanks for opening a new support thread to help you. We will try to help you there. For reference the support topic is: “Facebook event not firing“.

Best regards from Spain.