Lead capturing forms on website not funneling leads into CC Lists

  • Resolved tangletowngardens

    (@tangletowngardens)


    7 years, 10 months ago

    I am building a new website for my business. I installed the official Constant Contact form plugin in an effort to capture leads on my website. Along with email, I have custom fields of address, phone number, description of service needed. I have linked the plugin to my constant contact account and setup a new email list to capture all of the leads. All looks correct, but when I test the lead capturing forms on my site nothing in showing in my email lists.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    We have had some cases where there was a delay but they did eventually show up. Wanting to check and see if that may be happening for you, before diving into other topics to debug.

    Thread Starter tangletowngardens

    (@tangletowngardens)

    It’s been over a week, I tried the waiting 48 hours with the constant contact staff

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    As a followup, I wanted to confirm two things:

    1. Have you checked and had the form include the opt-in functionality present when building the form? It’s going to be required, from the looks of it.
    2. Do you happen to have WP_CRON disabled at all, at least knowingly? The request to the Constant Contact API is added to a cron schedule and executed about a minute after the submission, so there will be at least that much delay. However, if something is interfering with the execution of the cron schedule, then it won’t work.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Also, is the opt-in checkbox available on the frontend for the user to check? If you’re visually hiding it, it’s not going to work, as they need to authorize being added to the list in question.

    Plugin Author Constant Contact

    (@constantcontact)

    If you haven’t yet, please upgrade to version 1.2.2 @tangletowngardens as the recent releases have bug fixes that hopefully address these issues. Once upgraded, try things out again and see if they get to the lists like expected.

Viewing 5 replies - 1 through 5 (of 5 total)
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