LCN.com hosting supension, now cannot login to WordPress

  • Hello,

    We have a WordPress blog hosted on LCN.com blog hosting. LCN.com have just suspended the website hosting because they said “The website in place for (domain name) has been compromised and used to distribute malware/spam email from the LCN web server. Due to the risk that this poses for the reputation of our network we have had to suspend the hosting of the domain and take the website offline”

    I need to login to our WordPress account to change the passwords and make the changes that LCN have requested, so that they can reactive the hosting. However, the only way we could login was from the admin panel on the blog website itself, which now cannot be accessed as the website is offline, whilst the hosting is suspended. How can I login to the account to change the passwords and make the alterations LCN require?

    The https://domainname/wordpress/wp-login.php does not work either (it never did) and shows ‘The requested URL /wordpress/wp-login.php was not found on this server’ error message. The only way we ever knew of to access our WordPress account page and to make new posts/account changes, was to login via the ‘admin’ link on the actual blog website but we cannot do this now that LCN.com have suspended the site.

    Any help in gaining access to the account another way would be much appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You’ll need to work this out with your host!

    If you still have cPanel access, you could download your site and db to your local machines, clean it up, then put it back and ask your host to reinstate your hosting.

    Thread Starter sixtyone

    (@sixtyone)

    Hi sterndata,

    Thanks for your reply. Could you please tell me where we would access the ‘cPanel’? The only way we have ever logged into our WordPress account, is via the ‘Admin’ link on the website itself (which is now offline/suspended). Is there no other way to access our account?

    This isn’t something we know much about at all, as a web designer set up the blog for us and we simply logged in from the Admin panel to add new posts.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You’ll need to contact your hosting company to get that information; it’s host specific (and you probably do not have the right login/psw for it, anyway).

    Thread Starter sixtyone

    (@sixtyone)

    Thank you. We’ll contact the host and see what we can work out!

    You will need to contact your host to get your hosting unsuspected before you can access your wordpress site.

    Once they have unsuspended your hosting you should be able to access your wordpress.site by going to https://www.domain.com/wp-login if it istill installed on the root of your domain.

    I would recommend changing your database password and making sure that your wp-config.php file has the permissions set to 600 so no one can harvest this information.

    I also believe lcn has a bespoke control panel and doesn’t use cpanel.

Viewing 5 replies - 1 through 5 (of 5 total)
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