Layout Problem

Hello @justjesa ,
Let me check this and get back to you

Can you make sure all components and options have a name and check again?

I’ve made sure all the components named but it’s still the same.

Here are some screenshots on the components and settings.

https://purple.com.my/kitmens/wp-content/uploads/2020/04/components-names.png
https://purple.com.my/kitmens/wp-content/uploads/2020/04/setting.png

I know it’s using a pro version with addons but I wish to have the basic look and feel similar to https://demos.configuratorsuiteforwp.com/helmet-demo/.

Unfortunately that look and feel is a skin included in the premium version only.

But you’re shouldn’t look like that. Can we debug together please? If that’s ok, can you remove the group names and leave them empty?

I’ve removed the group names and the custom text. let’s focus on the layout 1st

hi. the layout is still the same

Ok can we arrange a teamviewer meeting so we can see live what’s going on?

sure.

It’s currently 9:35pm here. Can you please open a ticket here https://orionorigin.zendesk.com/hc/en-us/requests/new so we can arrange that tomorrow between 9am and 7pm?

Hi again,

I’ve opened a request in the given link but didn’t receive any reply from you expect the automated reply.

Hello,
Is everything ok now?

no. its still the same after the update

Can you update the ticket please?