• Resolved ekligge

    (@ekligge)


    Hi there. I’m not sure whether this is a wordpress issue or a theme issue, so I’ll post this both here and with my theme people.

    Updated to 4.2.2 yesterday (and I’m a Visual Composer person, not a coder), also activated Jetpack.

    Also updated a few other plug-ins. Don’t remember what they all were, but pretty sure they are irrelevant to this situation. Magic Action Box, etc.

    My homepage has a Layerslider on it with 4 images, using River Theme by Qode. The site is not public yet… I’m working behind the scenes. Before the WordPress update, it appeared just fine, fitting the width of the screen, right below the top bar menu. Now it is offset, appearing approximately 10 pixels too far down and 5 pixels too far right, leaving a white space to the left, making part of it invisible on the right, and making it too close to whatever goes underneath it. I can’t find any setting that could undo this, so I’m guessing it’s a code thing.

    My site is in ‘coming soon’ mode, so the homepage is not publicly visible.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    As that is a commercial plugin, we ask that you please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://support.kreaturamedia.com/faq/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Thread Starter ekligge

    (@ekligge)

    ok, thank you. i was aware that my theme was commercial, but not the plug-in.

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
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